Referral Coordinator

BluePearl Vet, LLC•Glendale, AZ

17h•Onsite

About The Position

A Referral Coordinator ensures the effective, client focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

Requirements

Previous Vet Med experience
High energy
Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

Speciality experience is a plus!

Responsibilities

Schedule new appointments for the assigned specialty ensuring DVM(s) have record of new appointments.
Resolve any case-related concerns prior to appointment.
Maintain assigned specialty service(s) email and follows departmental email triage procedures.
Gather pertinent information to ensure client understands financial obligations.
Act as primary point of contact for clients and potential clients in their assigned specialty service(s).
Perform post-procedural and post-surgical phone call follow up with clients.
Receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s).
Work with primary DVMs regarding requests and routine questions.
Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
Ensure necessary communication regarding treatment is provided timely and documented appropriately.
Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.