Referral Coordinator - Primary Care - East Hill

Baptist Health Care • Pensacola, FL

10d

About The Position

The Referral Coordinator processes, follows up on, and communicates with patients about referrals and/or procedure orders generated by providers. The position initiates authorizations for patient services and requires knowledge of insurance coverage, documentation of authorizations, and communication of authorization status to practice staff. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in healthcare or a medical office.
• Excellent verbal and written communication skills.
• Ability to organize work, make assignments, and achieve goals and objectives.
• Ability to prioritize work.
• Confidence and skill using computers and related software applications.
• Ability to make recommendations and handle complaints and requests professionally and calmly.
• Ability to provide excellent customer service.

Responsibilities

• Process incoming and outgoing referrals and orders in a timely manner.
• Document phone calls, messages, and interactions with patients and insurance companies in the patient chart or applicable order systems.
• Obtain prior authorizations for appointments and procedures.
• Update patient demographics in the practice management system.
• Verify health insurance eligibility and understand applicable copays, coinsurance, and deductibles.
• Explain financial requirements to patients or responsible parties and collect applicable patient financial portions, including copays and coinsurance.
• Operate office equipment effectively.
• Work closely with Baptist Medical Group representatives, medical facilities, insurance companies, patients, and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED