Referral Coordinator - Primary Care - East Hill

Baptist Health Care • Pensacola, FL

11d

About The Position

The Referral Coordinator processes and follows up on referrals and procedure orders generated by providers and communicates with patients about them. The position initiates authorizations for patient services and maintains knowledge of insurance coverage, documents authorization activity, and communicates authorization status to practice staff. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to organize work, make assignments, and achieve goals and objectives.
• Ability to prioritize work.
• Confidence and skill using computers and related software applications.
• Ability to make recommendations and handle complaints and requests professionally and calmly.
• Ability to provide excellent customer service.

Nice To Haves

• One year of experience in healthcare or a medical office.

Responsibilities

• Process incoming and outgoing referrals and orders in a timely manner.
• Document calls, messages, and interactions with patients and insurance companies in the patient chart or applicable order systems.
• Obtain prior authorizations for appointments and procedures.
• Update patient demographics in the practice management system.
• Verify health insurance eligibility and understand applicable copays, coinsurance, and deductibles.
• Explain financial requirements to patients or responsible parties and collect applicable patient financial portions.
• Operate office equipment effectively.
• Work closely with Baptist Medical Group representatives, medical facilities, insurance companies, patients, and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED