Referral Coordinator

Jax Spine & Pain Centers • Jacksonville, FL

1d • Onsite

About The Position

Jax Spine & Pain Centers is seeking a detail-oriented and patient-focused Referral Coordinator to join our growing team. This position plays a critical role in ensuring patients receive timely access to specialty care by coordinating incoming and outgoing referrals, obtaining required authorizations, and serving as a liaison between providers, patients, insurance companies, and referring physician offices. The ideal candidate is highly organized, thrives in a fast-paced medical environment, and has a strong understanding of insurance requirements, referral processes, and exceptional customer service.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of medical office experience, preferably in referrals, authorizations, or care coordination.
• Knowledge of commercial insurance, Medicare, Medicaid, and managed care referral requirements.
• Experience using electronic medical records (EMR) systems.
• Strong organizational, multitasking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Associate degree preferred.
• Experience with pain management, orthopedic, neurology, or specialty medical practices is preferred.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple tasks while meeting deadlines.
• Excellent customer service and interpersonal skills.
• Ability to work independently and collaboratively within a multidisciplinary healthcare team.
• Professional, positive, and patient-centered attitude.

Responsibilities

• Process and coordinate incoming and outgoing patient referrals accurately and efficiently.
• Obtain and verify referrals and authorizations from insurance carriers as required.
• Schedule specialty appointments and communicate appointment details to patients.
• Review patient records to ensure all required documentation accompanies referrals.
• Communicate with referring providers, specialists, insurance companies, and internal clinical staff regarding referral status.
• Monitor referral work queues to ensure timely completion and follow-up.
• Resolve referral-related issues, denials, and documentation deficiencies.
• Maintain accurate documentation within the electronic medical record (EMR).
• Respond to patient inquiries regarding referral status with professionalism and compassion.
• Ensure compliance with HIPAA and all applicable regulatory requirements.
• Assist with additional administrative duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) with Company Match.
• Paid Time Off (PTO).
• Paid Holidays.
• Employee Assistance Program (EAP).
• Company-Paid Basic Life Insurance.
• Voluntary Life and Disability Insurance.
• Opportunities for professional growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED