Referral Coordinator - Endocrinology

Hartford Healthcare • Wethersfield, CT

15d

About The Position

HHCMG Referral Coordinator is responsible for new patient referrals being sent to the Primary Care Behavioral Health service line. Patients will be contacted and scheduled according to their primary care office location. Schedules will be reviewed daily to review for openings to get patients from the referral work queue or reschedule list scheduled sooner in order to ensure providers have a full schedule. Each referral will be reviewed for completeness, ensure necessary documents are received and the referral meets the Behavioral Health guidelines for an appointment. Coordinator must properly communicate with front desk staff, providers, and managers in each office. Referral coordinators frequently interact with patients, clinicians, and managers. Coordinator will be expected to have experience with customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and ensure that patient information is complete and up to date.

Requirements

• Minimum of 1 year as a medical receptionist or previous care coordination experience
• Strong written and verbal communication skills
• Experience with customer service tasks

Responsibilities

• Responsible for new patient referrals being sent to the Primary Care Behavioral Health service line.
• Contacting patients and scheduling them according to their primary care office location.
• Reviewing schedules daily for openings to get patients from the referral work queue or reschedule list scheduled sooner.
• Ensuring providers have a full schedule.
• Reviewing each referral for completeness.
• Ensuring necessary documents are received.
• Ensuring the referral meets the Behavioral Health guidelines for an appointment.
• Properly communicating with front desk staff, providers, and managers in each office.
• Maintaining patient records and confidentiality.
• Managing multiple schedules.
• Ensuring that patient information is complete and up to date.

Benefits

• Supportive environment to promote professional and interpersonal development and growth
• Tuition Reimbursement up to $5,250.00 after six months of employment
• Up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed