Referral Coordinator

Lifepoint Health • Hickory, NC

2d • Onsite

About The Position

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers. Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center provides patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you! The Referral Coordinator facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). A Referral Coordinator, who excels in this role: Processes all insurance referrals and/or pre-certifications. Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care. Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office. Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests. Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration. Greets visitors and communicates with patients and providers.

Requirements

• High school diploma or equivalent - Required

Nice To Haves

• A compassionate Referral Coordinator with a deep understanding of physician practices and patient care.

Responsibilities

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.
• Greets visitors and communicates with patients and providers.

Benefits

• Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.
• Tuition Reimbursement: Available for full and part time employees to further education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED