Referral Coordinator

VALLEY-WIDE HEALTH SYSTEMS INC • La Junta, CO

8d • $17 - $22

About The Position

Valley-Wide Health Systems, Inc. is seeking a Referral Coordinator to support clinical care teams by facilitating patient referrals and diagnostic orders, obtaining pre-authorizations, and helping ensure a seamless referral process. The role coordinates specialty care, manages documentation, and provides customer service to patients and healthcare partners. The position is located at Valley Wide Administrative Services La Junta South in La Junta, Colorado, and is full-time.

Requirements

• High school diploma or equivalent.
• Strong clinical and administrative skills.
• Cultural competence and experience working with diverse populations.
• Intermediate proficiency in Microsoft Office and EHR systems.
• High degree of accuracy, attention to detail, and ability to multitask.
• Professional demeanor and strong communication skills.
• Ability to prioritize tasks and manage time efficiently.

Nice To Haves

• Two or more years of healthcare experience preferred.

Responsibilities

• Obtain pre-authorizations in compliance with payer requirements.
• Ensure referral providers and facilities are in-network based on patients’ insurance coverage.
• Facilitate referral scheduling, coordinate appointments directly, and assist patients with potential barriers.
• Track and follow up on scheduled and unscheduled referrals to support patient compliance.
• Acquire specialty notes after completed appointments.
• Communicate referral status to patients by phone or written correspondence.
• Manage and track diagnostic orders throughout the order cycle.
• Schedule diagnostic appointments, obtain necessary prior authorizations, and notify patients in a timely manner.
• Follow up on pending or incomplete orders and assist patients with rescheduling as needed.
• Refer patients facing transportation, language, financial, or other barriers to Case Management for additional support.
• Provide customer service to internal teams and external healthcare partners.
• Respond to patient inquiries about referrals, pre-authorizations, and appointment processes.
• Document information in the Electronic Health Record (EHR) system and maintain tracking logs.

Benefits

• Free health insurance, with additional plan options available.
• Employer-paid Air Ambulance Coverage (MASA).
• Employer-paid basic life insurance, long-term disability (LTD), and short-term disability (STD).
• Retirement match and retirement plan.
• Health, dental, and vision insurance.
• Health Reimbursement Arrangement (HRA), Flexible Spending Account (FSA), and Dependent Care Account (DCA).
• Vacation: 10 days accrued per year.
• Sick leave: 12 days accrued per year.
• Seven holidays per year plus three floating holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED