Referral Coordinator-Inbound (10974)

SOUTHERN SPORTS MEDICINE PARTNERS LLC•Asheville, NC

11d•Onsite

About The Position

PartnerCare, an affiliate of Comprehensive Pain Consultants, is seeking a talented and compassionate Referral Coordinator- Inbound to join our exceptional team. We offer competitive wages, benefits that protect you and your family, and a 401(k) plan with a match to help you prepare for your future. We are also dedicated to building the work environment where our people grow and thrive. We want you to be a fan of where you work! Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible. We are committed to the betterment of our communities by providing comprehensive pain management care led by interventional pain specialists so that our patients can live their best functional lives. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology. We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are: Compassion. We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion. Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism. Respect. We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard. Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement. Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance. Success will be the result of the team. The Referral Coordinator – Inbound is responsible for reviewing and processing incoming referrals from external providers to ensure timely access to care, primarily for new patients as well as occasionally for existing patients. This role is critical in initiating the patient care journey, working closely with referring offices, clinical teams, and patients to verify information, obtain past medical records and imaging, and schedule new patient appointments.

Requirements

High school diploma or equivalent required
1–2 years of experience in a healthcare referral, scheduling, or front office coordination role
Working knowledge of insurance requirements and prior authorization protocols
Strong communication, customer service, and organizational skills
Experience with electronic medical records (eCW preferred)
Ability to multitask while maintaining accuracy and attention to detail

Nice To Haves

associate degree or healthcare training a plus
We prefer at least two years of experience but are willing to train newer teammates with the right focus on patient care, service, and teamwork.

Responsibilities

Receive and process inbound referrals from external providers via eFax, EMR, phone, email, or third-party platforms.
Review referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.
Input referral data into the EMR (e.g., eClinicalWorks), create patient’s chart, and promptly reach out to schedule.
Monitor open referrals, making repeated contact attempts to patient over several days via call and text until scheduled.
Track reasons referrals are not scheduled within the EMR and provide updates back to referring provider partners.
Field incoming calls from referral sources, referred new patients, and self-referrals to coordinate scheduling process.
Screen self-referrals (patients who found us online or through word-of-mouth) to understand their condition and past treatment history based on our patient criteria and defined screening scripts prior to scheduling.
Contact patients to inform them of appointment details, pre-visit instructions, and next steps.
Provide guidance on navigating referred services (e.g., imaging centers, specialists).
Address patient questions and coordinate logistics to minimize delays.
Liaise with external offices and provider groups to ensure seamless referral handoffs.
Partner with clinical teams to confirm the accuracy of referral orders and urgency.
Escalate any issues or delays to appropriate clinical or administrative staff.