Referral Coordinator II
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. MGB Cancer Institute Referral Coordinators work behind the scenes to ensure referred patients are fully cleared and ready for scheduling. By managing registration, insurance verification, and referral requirements, this role allows access nurses and navigators to stay focused on triage, scheduling, and direct patient care. Job Summary Essential Functions Provides administrative support and coordination for all aspects of patient care for new patients Coordinates new patient consultations with referring offices. Serves as a single point of contact for both referring offices and new patients. Obtains accurate patient demographics, insurance, medical records, images/CDs and PCP referral. Schedules new patient consults based on diagnosis, acuity and Provider availability. Reschedules as necessary. Using the electronic record, alerts Nurse Navigators, Financial Counseling, Clinical Trials and Registration of the new consultation. Answers and returns calls from both patients and referring office in a timely manner. Demonstrates competence in performance of duties related to data collection. Demonstrates competency in using computer systems, office equipment and resources to facilitate new patient intake. Performs other duties as assigned Complies with all policies and standards
Requirements
- High School Diploma required.
- Scheduling experience in administrative medical office setting 3-5 years required
- Strong communication and organization skills.
- Ability to manage multiple projects and tasks at once.
- Attention to detail.
- Ability to problem-solve.
- Possess time management skills.
Responsibilities
- Provides administrative support and coordination for all aspects of patient care for new patients
- Coordinates new patient consultations with referring offices.
- Serves as a single point of contact for both referring offices and new patients.
- Obtains accurate patient demographics, insurance, medical records, images/CDs and PCP referral.
- Schedules new patient consults based on diagnosis, acuity and Provider availability.
- Reschedules as necessary.
- Using the electronic record, alerts Nurse Navigators, Financial Counseling, Clinical Trials and Registration of the new consultation.
- Answers and returns calls from both patients and referring office in a timely manner.
- Demonstrates competence in performance of duties related to data collection.
- Demonstrates competency in using computer systems, office equipment and resources to facilitate new patient intake.
- Performs other duties as assigned
- Complies with all policies and standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
