Referral Coordinator I

Henry Ford Health • Grass Lake, MI

3d

About The Position

As a Referral Coordinator I on Henry Ford Health’s Access/Referral Management team, you will process referrals, schedule specialist appointments, and coordinate patient care. You will work with patients, providers, and staff to support timely, seamless service delivery, using EPIC and other technologies to manage workflows and patient records. The role contributes to positive relationships, exceptional customer service, and efficient referral processing.

Requirements

• High school diploma or GED equivalent.
• Two years of experience in registration and appointment scheduling in a healthcare setting.
• One year of experience in clinic appointment scheduling and working with electronic medical records (EMR), particularly EPIC.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Nice To Haves

• Associate degree.
• Previous experience working directly with providers.

Responsibilities

• Process referrals efficiently, ensuring accuracy and timeliness.
• Schedule specialist appointments and coordinate patient care.
• Collaborate with patients, providers, and staff to maintain optimal service delivery.
• Use EPIC and other technologies to manage workflows and patient records.
• Provide exceptional customer service and foster positive relationships with stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED