Referral Coordinator / Front Desk Receptionist
About The Position
Lowcountry Oncology Associates is hiring a Referral Coordinator / Front Desk Receptionist to support its physician-owned community oncology practice in the Charleston market. The role oversees the end-to-end referral process, including standard and imaging referrals, and ensures supporting clinical documentation is complete, accurate, and recorded in the electronic medical record (EMR). It also provides front desk coverage as needed during high-volume periods, staffing shortages, or call-outs. This is a full-time, 100% on-site position based out of the West Ashley and North Charleston offices, with occasional travel to the Summerville and Mount Pleasant locations. The role requires adaptability, strong organizational skills, a team-oriented mindset, and reliable transportation.
Requirements
- At least 2 years of experience as a medical front desk receptionist.
- At least 2 years of experience handling referrals in a healthcare setting.
- Familiarity with insurance requirements, authorizations, and EMR systems.
- Strong attention to detail and organizational skills.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Reliable transportation and willingness to travel between locations.
Nice To Haves
- Experience working with hospital and specialty portals such as EPIC, HCA, and East Cooper is strongly preferred.
Responsibilities
- Manage and process all outgoing referrals in a timely and accurate manner.
- Coordinate imaging referrals, including obtaining prior authorizations when required.
- Compile and verify necessary clinical documentation, including office notes, labs, and imaging, before submission.
- Upload, organize, and maintain referral documentation in the EMR.
- Track referral status and follow through to completion to ensure continuity of care.
- Communicate with external providers, imaging centers, and specialty offices.
- Ensure referral processes meet compliance and documentation standards.
- Provide front desk coverage during high-volume periods, staff absences, or other operational needs.
- Perform patient check-in and check-out, including verification of demographics and insurance.
- Manage incoming calls, scheduling, and patient inquiries.
- Assist with patient paperwork and front office documentation.
- Maintain a professional, efficient, and patient-focused front desk environment.
- Travel to satellite locations as needed to support staffing and workflow continuity.
- Assist with overall office operations across clinic locations.
- Collaborate with clinical and administrative teams to support patient care delivery.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
