Front Desk/Receptionist

Get Well Healthcare Services•Humble, TX

20h•$17 - $20•Onsite

About The Position

Do you light up a room and love making people smile? Westlake Medical Family Practice is looking for an outgoing, bubbly Front Desk Receptionist who's ready to hit the ground running! You'll be the first friendly face our patients see and the voice they hear on the phone, setting the tone for every visit. From greeting patients with a big smile to keeping the schedule humming and the front office running like clockwork, you'll be the heart of our practice. If you bring positive energy, love a fast pace, and can juggle a busy day with a great attitude, we want to meet you!

Requirements

High school diploma or GED
Strong customer service and communication skills, in person and by phone
Comfortable with computers, multi-line phones, and basic office equipment
Able to multitask, stay organized, and keep a calm, professional manner in a busy office
Reliable attendance and punctuality
Verify Insurance

Responsibilities

Patient check-in and check-out
Greet patients and visitors in person and by phone in a courteous, professional manner
Check patients in, verify demographics, and scan photo IDs and insurance cards
Have patients complete and sign intake forms, consent forms, and HIPAA acknowledgments
Collect copays, deductibles, and outstanding balances; post payments and issue receipts
Check patients out and schedule follow-up visits, labs, or referrals as ordered
Scheduling and phones
Answer and route multi-line phone calls, take accurate messages, and return calls promptly
Schedule, reschedule, and cancel appointments in the EHR/practice management system
Send appointment reminders and manage the waitlist to fill openings
Monitor the patient portal, fax, and voicemail inboxes and route items to the right staff
Insurance and billing support
Verify insurance eligibility and benefits before visits
Obtain referral and prior authorization information when needed
Keep patient demographic and insurance records accurate and up to date
Reconcile the daily cash drawer and payment log at end of day
Records and compliance
Process medical records requests and release-of-information forms per practice policy
Scan, index, and file documents into patient charts
Protect patient privacy and follow HIPAA rules at all times
Front office upkeep
Keep the reception and waiting area clean, organized, and welcoming
Open and close the front office, and restock forms and office supplies
Communicate patient flow and delays to clinical staff and providers
Perform other administrative duties as assigned