Referral Clerk

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

1d•Onsite

About The Position

The Referral Clerk position at Scotland Health Care System is a part-time role within the SCMG Scotland Physician Network Administration - Administration Operations department. This role involves managing patient referrals, ensuring accurate data entry, and maintaining efficient workflow processes. The position requires adherence to standard work procedures for various referral types (STAT, URGENT, ROUTINE) and includes responsibilities such as scheduling appointments, completing prior authorizations, and updating referral statuses in work queues. The Referral Clerk will also participate in monthly meetings to discuss workflow improvements and report on referral delays or barriers to leadership.

Requirements

High School Diploma or Equivalency (Ged) or Previous Medical Office Experience Preferred.
Associate Degree in Healthcare Administration or Equivalent College Coursework Preferred.
Variable schedule, up to 20 hours per week

Responsibilities

Be competent in most recent version of Referral standard work.
Participate in monthly meetings to discuss workflow opportunities.
Participate in data for “Referral “ update for SPN Medical providers.
Report to leader and keep he/she updated on referral delays / barriers to be passed on to providers.
Keep work area neat and clean.
Assist in securing area at the end of the day, ensuring that all doors are locked, and lights/office equipment are turned off.
Make referral appointments for patients as directed, providing the patient with all pertinent information needed regarding the referral per standard work.
Participate in reporting as directed by leader.
Maintain referral work ques to standard or communicate to supervisor if standards not met.
Correct Referral Orders.
Update/ manage referrals in the Needs Authorization, Needs scheduling, and close loop work ques.
Schedule and manage Incoming Referrals by standard work to include referrals that cannot be completed due to patient barriers.
Complete Prior Authorizations as required.
Adhere to standard work for STAT, URGENT and ROUTINE referrals.
Performs other duties as assigned.