Referral Center Coordinator

Global Management Solutions•Reseda, CA

6d•Onsite

About The Position

The Referral Coordinator is responsible for activities and actions related to promoting the services and expertise of hospice to the medical community and to patients and family members. This role involves addressing inquiries, responding to referrals, verifying and completing admission and financial information, and coordinating the admission process. The coordinator will explain the hospice/palliative program to patients, family members, and referral sources, and ensure efficient patient transition onto hospice services. The position also requires maintaining continuing education, attending staff meetings, and ensuring accurate documentation and compliance with policies and regulations.

Requirements

Education in healthcare related field.
Certified, licensed, or registered as appropriate.
Two years of healthcare experience required.
Knowledge of hospice requirements including Medicare, Medicaid, and private insurance guidelines.
Good communications skills.
Ability to respond to the needs of physicians, discharge planners, patients and family members.
Ability to coordinate services with referral sources, hospice staff and patients/families.
Proficient in Microsoft Word, Excel, SharePoint, Outlook.
Excellent customer service phone skills.
Ability to multitask in a fast-paced environment.
Familiar with end of life/speaking with referral sources for hospice/palliative care services.
Must be able to work independently and be self-motivated.
Handle a high volume of phone calls, emails, Teams messages.

Nice To Haves

One year experience in hospice preferred.

Responsibilities

Addresses inquiries and requests for hospice information.
Responds to referrals for evaluation and/or admission to hospice program.
Verifies and completes all admission and financial information and conducts chart audits.
Assures there is a valid physician order for assessment and admission.
Confers with clinical management regarding admission decisions.
Coordinates admission process between all team members.
Explain the hospice/palliative program to patients, family members, and other referral sources in an accurate, complete and thorough manner.
Provides statistical information to the Administrator as requested.
Assures efficient transition of patient unto hospice service, including but not limited coordination of equipment, supplies and transport.
Maintains continuing education through academic studies, seminars, and workshops.
Attends and participates in in-services, staff meetings and case conferences.
Completes all documentation in an accurate and legible manner.
Complies with hospice policies and procedures, laws and regulations and standards of practice.
Performs other tasks as may be assigned.