Referral Assistant

Glbhc • Saginaw, MI

23h • Onsite

About The Position

The Referral Assistant is responsible for answering incoming departmental calls and assisting Referral Specialists in communicating with patients regarding scheduled appointments and/or tests. This role involves using appropriate communication methods based on appointment timing and assisting in the established tracking process as directed by the Referral Manager and/or Referral Specialists. The position also requires documenting activity in the EHR as directed. Marginal duties include performing other assigned tasks. The role emphasizes maintaining patient confidentiality and providing excellent customer service.

Requirements

• High School diploma
• Excellent telephone etiquette
• Clerical skills such as filing and completion of forms
• Legible handwriting
• Ability to operate office equipment
• Able to follow through on assignment in a timely manner
• Ensures that patient confidentiality is maintained at all times
• Able to communicate effectively with, and relate to, a diverse population
• Able to follow oral and/or written instructions
• Able to work independently and as a team member
• Must exhibit excellent customer service skills
• Must be able to sit, stand, and/or walk for an entire workday
• Must be able to lift, carry, push, pull, and/or twist while holding up to 25 lbs. occasionally

Nice To Haves

• Medical office experience preferred
• Experience in medical record documentation preferred

Responsibilities

• Answers incoming departmental calls, ensuring that all calls are handled or routed as appropriate.
• Assists Referral Specialists in communicating with patients regarding scheduled appointments and/or tests.
• Uses appropriate method of communication based upon timing of appointments.
• Assists in the established tracking process as directed by the Referral Manager and/or Referral Specialists.
• Documents activity in the EHR as directed by the Referral Manager and/or Referral Specialists.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED