Referral Assistant

Great Lakes Bay Health Centers • Saginaw, MI

1d • Onsite

About The Position

This position is responsible for answering departmental calls, assisting Referral Specialists with patient communication regarding appointments and tests, and supporting the established tracking process. The role also involves documenting activities in the EHR. The job requires maintaining patient confidentiality and performing other assigned duties.

Requirements

• High School diploma
• Excellent telephone etiquette
• Clerical skills such as filing and completion of forms
• Legible handwriting
• Ability to operate office equipment
• Able to follow through on assignment in a timely manner
• Ensures that patient confidentiality is maintained at all times
• Able to communicate effectively with, and relate to, a diverse population
• Able to follow oral and/or written instructions
• Able to work independently and as a team member
• Must exhibit excellent customer service skills
• Must be able to sit, stand, and/or walk for an entire workday
• Must be able to lift, carry, push, pull, and/or twist while holding up to 25 lbs. occasionally

Nice To Haves

• Medical office experience preferred
• Experience in medical record documentation preferred

Responsibilities

• Answers incoming departmental calls, ensuring that all calls are handled or routed appropriately.
• Assists Referral Specialists in communicating with patients regarding scheduled appointments and/or tests using established communication methods.
• Assists in the established tracking process as directed by the Referral Manager and/or Referral Specialist.
• Documents activity in the EHR as directed by the Referral Manager and/or Referral Specialist.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED