Referral and Scheduling Coordinator
About The Position
The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments. The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards but has some latitude over prioritization/timing. Follow standard policies that allow for some opportunity for interpretation/deviation.
Requirements
- Referral experience or willing to learn
- Proficient with medical terminology
- Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
- Experience with Electronic Medical Records
- Excellent professional communication abilities, at all levels within the organization and with patients, at all times
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nice To Haves
- knowledge of target goals
- Knowledge of ICD 10 and CPT coding
- Less than 2 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
- Prior authorization knowledge
- Medical Assistant or Professional State Certifications related to healthcare
- Bilingual in English and Spanish
Responsibilities
- Schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office.
- Performs varied activities and moderately complex administrative/operational/customer support assignments.
- Performs computations.
- Gathers and communicates all relative information and preparation instructions to patient and referring providers.
Benefits
- Health benefits effective day 1
- Paid time off
- holidays
- volunteer time
- jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- medical, dental and vision benefits
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
