Referral and Authorization Clerk

Crouse Hospital•East Syracuse, NY

About The Position

The Referral and Authorization Clerk provides referral support for professional teams through positive customer service, diagnostic appointment scheduling, processing insurance authorizations, maintaining and organizing documentation, copying, faxing completed orders, and performing other clerical duties as required. The role works with physicians, managers, and staff to promote quality and cost-effective daily operations. It establishes and maintains good interpersonal relationships with patients, their families, the public, and coworkers, and collaborates with other staff to assist patients and facilitate successful interactions with the practice team. The position reflects and carries forward the practice’s mission and goals internally and throughout the community.

Requirements

High school diploma.
At least two years of experience in healthcare.
Proven experience as a team player.
Demonstrated experience using computers.
Understanding of the insurance carrier authorization process.
Knowledge of current ICD-10 and CPT-4 codes.

Nice To Haves

Demonstrated competence in interpersonal and intra-professional relations.
Associate degree or certificate from a medical assisting or secretarial school.
Experience with medical terminology.
Knowledge of EMR systems.

Responsibilities

Provide referral support to professional teams.
Deliver positive customer service.
Schedule diagnostic appointments.
Process insurance authorizations.
Maintain and organize appropriate documentation.
Copy and fax completed orders.
Perform other clerical duties as required.
Work with physicians, managers, and staff to promote quality and cost-effective daily operations.
Establish and maintain good interpersonal relationships with patients, their families, the public, and coworkers.
Collaborate with other staff to assist patients and facilitate successful patient interactions with the practice team.
Represent the practice’s mission and goals internally and throughout the community.

Benefits

Monday–Friday work week with no mandatory overtime.
Supportive team environment.
Competitive starting rates based on experience.
Annual salary increases.
Opportunities for professional growth and stability within a fast-growing medical practice.
Longevity and consistency of management.
Perfect attendance award.
Tuition reimbursement program.
Employee referral program.
Affiliation with Crouse Hospital.
Health, dental, vision, and life insurance.
Flexible spending account or health savings account, available the first of the month following the date of hire.
Employee assistance program.
15 days of paid time off within the first year of employment.
Seven paid holidays annually.
401(k) with 4% employer match.