Reference Librarian, Resource and Access

Arapahoe Libraries•Centennial, CO

8d•Hybrid

About The Position

The Reference Librarian - Resource and Access is a community-focused role that supports a wide range of services across the district. No two days are exactly the same. You might be helping with a program, supporting outreach efforts, assisting with home delivery services, providing reference support, or helping connect patrons with technology and information resources. This position serves people of all ages, including children, adults with intellectual and developmental disabilities, and older adults. You'll work where support is needed most, partnering with colleagues across Resource and Access to help deliver welcoming, responsive, and equitable library services throughout the community.

Requirements

Master's degree in the library and information studies field or a minimum of two years of library or related experience and the ability to obtain a master's degree in the library and information studies field within three years from the start of the program. An application to library school must be made within six months of the date of hire.
Bachelor's degree.
Interest in working with patrons of all ages from diverse backgrounds.
Valid Driver's License with an acceptable driving record that meets district standards.
Ability to demonstrate knowledge of library and information science theory, information creation, organization, and delivery as it applies to libraries.
Ability to exhibit strong customer service skills.
Ability to work with a remote team and a remote supervisor in multiple locations.
Ability to demonstrate initiative and to work independently under tight deadlines and prioritize various projects and requests.
Ability to successfully collaborate with a variety of individuals with competing priorities.
Ability to successfully work with varying demographics.
Ability to work in a confined environment with fluctuating temperatures.
Intermediate technology skills for Microsoft 365 (Word, Excel, Outlook) and familiarity with Microsoft Edge and Microsoft Teams, and an ability to learn and apply new technologies.
Ability to comfortably present information in a clear and engaging manner in dealing with customers and colleagues one-on-one or in groups, in both formal and informal settings.

Nice To Haves

Experience providing all-ages reference, technology, advisory, or programming services.
Experience with program planning, evaluation, or service assessment.
Experience conducting community outreach to diverse populations.
Spanish, Russian, or Arabic language skills.

Responsibilities

Support programs, outreach activities, and community engagement efforts for all ages.
Collaborate with staff, community partners, and district teams to strengthen services and expand awareness of library resources.
Support volunteer involvement and contribute to the evaluation and continuous improvement of programs and services.
Provide reference, advisory, technology, and information services for patrons of all ages.
Respond to questions through in-person interactions, phone, email, chat, and Ask-a-Librarian services.
Build relationships with patrons and community members while supporting district-wide initiatives and content development.
Operate library vehicles to support outreach and service delivery throughout the community.
Train new drivers and coordinate vehicle support and maintenance needs.
Mentor Library Specialists and Senior Library Specialists through consultation, shadowing opportunities, and subject-matter expertise.
May lead or assist with district-wide staff training.
Maintain current knowledge of trends, best practices, and emerging issues in librarianship, access services, and programming.
Share learning with colleagues and contribute ideas that support service innovation and continuous improvement.
Help support and promote the library collection in collaboration with Resource and Access staff.
May assist with displays, merchandising, collection projects, and collection-related initiatives that support discovery and engagement.