Outreach

Xcelente Trucking Logistics•Memphis, TN

14h•Hybrid

About The Position

The Reentry Specialist / Case Manager supports justice-impacted individuals returning to the community by providing case management, workforce readiness support, resource coordination, and advocacy. This role is connected to the Xcelente Training / Xcelente Trucking Workforce Pipeline, helping participants build stability through career pathways, training opportunities, and employment in the transportation and logistics industry. Justice-impacted lived experience is welcomed and preferred.

Requirements

Bachelor’s degree in social work, Criminal Justice, Human Services, Workforce Development, or related field preferred; equivalent lived/professional experience considered
Experience in reentry services, case management, workforce development, mentoring, or community advocacy preferred
Justice-impacted lived experience is welcomed and preferred
Knowledge of barriers faced by justice-impacted individuals
Strong communication, documentation, and relationship-building skills
Ability to work with diverse populations using a trauma-informed and strengths-based approach
Valid driver’s license and reliable transportation preferred

Nice To Haves

Familiarity with trucking, logistics, CDL training, apprenticeship programs, or workforce pipelines is a plus
Motivational interviewing
Crisis intervention and de-escalation
Peer support or mentorship experience
Employer engagement and job placement support
Understanding of reentry, probation, parole, and expungement resources

Responsibilities

Conduct intake assessments to identify participant needs, goals, barriers, and workforce interests
Develop individualized reentry and career pathway plans
Connect participants to trucking, logistics, apprenticeship, and workforce training opportunities
Provide case management, regular check-ins, progress tracking, and accountability support
Assist with job readiness, resume development, interview preparation, and employer connections
Help participants access housing, transportation, healthcare, identification, benefits, education, and legal-support resources
Support participants in meeting program, probation, parole, or court-related requirements when applicable
Coordinate with community partners, employers, training providers, and justice-system stakeholders
Facilitate workshops on life skills, workforce readiness, financial literacy, conflict resolution, and career development
Maintain accurate case notes, reports, participant files, and program documentation
Advocate for participants and promote dignity, accountability, and long-term success