Case Manager-Outreach

Lighthouse Youth & Family Services•Cincinnati, OH

1d•$20 - $25•Hybrid

About The Position

Are you passionate about helping youth and families navigate challenges, reach goals, and build brighter futures? As a Case Manager, you'll be more than a service provider. You'll be a coach, advocate, connector, problem-solver, and champion for individuals and families working toward positive change. Every day, you'll help people overcome barriers, access resources, and achieve greater independence at home, school, work, and in their communities. If you thrive on building relationships, making an impact, and celebrating client success stories, we'd love to meet you!

Requirements

Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or a related field OR High School Diploma/Associate Degree with at least 3 years of relevant experience working with youth, families, or behavioral health populations
Current CDCA (Chemical Dependency Counselor Assistant) credential required
Current QMHS (Qualified Mental Health Specialist) credential required
Compassionate and trauma-informed
Excellent communicator and active listener
Skilled at building trust and engagement
Organized and able to manage multiple priorities
Creative problem-solver who thinks critically under pressure
Comfortable navigating social service, healthcare, and community systems
Proficient with Microsoft Office and case management software

Nice To Haves

Experience providing mental health case management services
Experience working with youth and families in community-based, school-based, or behavioral health settings
Knowledge of local community resources and support systems
Outstanding communication and relationship-building skills
Strong written documentation abilities
Excellent organizational and time management skills
Confidence navigating technology and electronic documentation systems
A talent for problem-solving and thinking creatively to support client success
A passion for advocacy, collaboration, and empowering others

Responsibilities

Build strong, supportive relationships with youth, families, and community partners.
Advocate for clients and empower them to achieve their personal goals.
Serve as a trusted guide throughout the treatment and transition process.
Help individuals identify and access community supports, services, and opportunities.
Partner with schools, employers, healthcare providers, and community organizations.
Remove barriers that impact education, employment, and successful community living.
Assess client needs and help determine the most appropriate level of care.
Coordinate individualized service plans, treatment goals, and discharge planning.
Support clients in developing daily living skills, independence, and self-sufficiency.
Assist with crisis intervention, stabilization, and ongoing support when challenges arise.
Maintain accurate documentation and client records.
Complete progress notes and service documentation in a timely manner.
Ensure compliance with agency standards and regulatory requirements.
Work closely with the treatment team to coordinate quality care and positive outcomes.
Begin discharge planning from day one.
Help clients successfully transition back into their communities.
Provide follow-up support after discharge to encourage continued success and stability.