Reentry Case Manager

Wake County Government•Raleigh, NC

8d•$26 - $31•Onsite

About The Position

The Reentry Case Manager plays a key role in supporting successful community reintegration for individuals returning to Chatham, Johnston, Lee, Orange, and Wake Counties from federal correctional facilities. Serving as the primary point of contact for participants, this position ensures the comprehensive delivery of case management services for the Capital Area Workforce Development region under the NC PROWD initiative. This position is grant-funded through October 2028, with continued employment contingent upon future grant funding. If grant funding ends, the position will be discontinued.

Requirements

Associate's degree in Social Work, Criminal Justice, Human Services, or related field
Three years of job-related experience
Demonstrated skill in reentry best practices and knowledge of the criminal justice and court systems, including related organizations, procedures, and terminology.
Familiarity with trauma informed care, motivational interviewing, and strengths based case management models.
Awareness of the legal, social, economic, and emotional barriers faced by justice involved individuals.
Proven capacity to support individuals in complex situations and guide them toward resolution.
Competence in deescalating high intensity situations and managing conflict effectively.
Talent for establishing trust and maintaining professional boundaries with justice involved individuals.
Proficiency in applying core case management functions, including assessment, planning, service implementation, follow up, documentation, and monitoring.
Strength in building and sustaining relationships with clients and service providers through active listening and responsive engagement.
Exceptional organizational skills with a focus on efficient time management.
Capacity to handle diverse responsibilities accurately, thoroughly, and within required timeframes.
Competence in using office equipment and technology—including software systems such as Microsoft Office and electronic document management tools—to meet business needs.

Nice To Haves

Three years experience providing effective intervention strategies and case management within reentry or the judicial system.
One year experience working in reentry services.
Proficient bilingual English/Spanish communicator.

Responsibilities

Conduct individualized assessments and determine program eligibility.
Complete participant intakes and develop tailored service plans.
Coordinate supportive services—including basic needs assistance, transportation, employment support, and housing resources—to help participants overcome barriers to reentry.
Collaborate closely with community organizations, workforce partners, and federal correctional facilities to maintain a consistent and streamlined referral and continuity‑of‑care process.
Maintain accurate case notes, documentation, and performance data in compliance with program and grant requirements.
Advocate for participants to secure needed services and support.
Work within a multi‑disciplinary team to support decision‑making, troubleshoot barriers, and implement service strategies.
Assist clients with navigating complex systems, resources, and community supports.