Reductions | Personal Injury
About The Position
The Ward Law Group is seeking a hands-on Reductions Team Lead with plaintiff personal injury experience to coach specialists, move cases toward closing, and negotiate medical balances under attorney supervision. This opportunity is ideal for an experienced reductions professional ready to take the next step in leadership or a current team lead who enjoys developing others while staying involved in the work. At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.
Requirements
- At least two years of hands-on plaintiff personal injury reductions experience, including direct negotiations with hospitals and medical providers.
- Experience leading, training, or mentoring reductions or settlement team members.
- Demonstrated ability to explain your negotiation approach and share measurable results, such as reductions achieved, monthly volume, and turnaround times.
- Experience managing a high-volume caseload from balance verification through documented reduction agreements and closing coordination.
- Strong organization, clear communication, and proficiency with legal case management software; Litify experience preferred.
- Bilingual English and Spanish proficiency.
- Minimum 3 years of personal injury reductions, lien resolution, medical bill reductions, or settlement closing experience within a plaintiff personal injury law firm.
- Minimum 1 year of experience leading, training, mentoring, or supervising team members.
- Strong experience using case management software, reporting tools, and productivity tracking metrics.
Nice To Haves
- Experience with Litify or Salesforce.
- Experience auditing case files and employee performance.
- Experience managing high-volume reductions workflows.
- Demonstrated success improving team productivity and process efficiency.
Responsibilities
- Lead daily reductions workflows, prioritize assignments, and help specialists resolve obstacles that delay settlement disbursements.
- Negotiate hospital liens, medical provider balances, and other healthcare-related claims under attorney supervision and firm procedures.
- Manage your own reductions caseload while coaching team members on negotiation strategies, documentation, and follow-through.
- Track reduction results, turnaround times, case volume, and aging files; take action to keep work moving.
- Review balances, written reduction agreements, and closing documentation for accuracy; coordinate with attorneys and closing staff.
- Escalate legal questions and disputed liens to the appropriate attorney.
Benefits
- Competitive salary commensurate with experience
- Professional development and continuing education support
- Collaborative, growth-oriented team environment
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Tuition Assistance
- Paid time off and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
