Red Hat Enterprise Linux (RHEL) Endpoint Administrator

Leidos•Huntsville, AL

1d•Remote

About The Position

The Red Hat Enterprise Linux (RHEL) Endpoint Administrator provides Tier 3 support and manages RHEL workstations on the NASA End-user Services and Technologies (NEST) contract. This role focuses on RHEL endpoints; RHEL server administration is outside its scope except for servers used to manage RHEL workstations. The position is remote/telework, but the employee must reside within 50 miles or a reasonable commuting distance of a NASA facility and be available to provide onsite support when program needs require it. The role supports NASA’s mission to transform, integrate, simplify, modernize, and safeguard IT systems and data while improving the end-user experience.

Requirements

High school diploma or equivalent and at least 6 years of relevant experience.
Strong written and verbal communication skills, including the ability to explain complex technical concepts to audiences with varying technical expertise.
Experience administering and managing RHEL operating systems and software.
Experience creating, maintaining, and deploying RHEL operating system images and software packages.
Experience administering and supporting LUKS disk encryption.
Experience using HCL BigFix to deploy Linux software updates and security patches.
Experience developing scripts to automate Linux system management tasks.
Ability to work effectively remotely and communicate and collaborate with peers, leadership, customers, vendors, and project stakeholders.
Reliable internet connection and a suitable remote workspace for complex technical assignments and virtual meetings.
Must reside within a reasonable commuting distance of a NASA operating center and be available to provide onsite support as required.
U.S. citizenship is required.
Ability to obtain and maintain a Public Trust.

Nice To Haves

ITIL Foundation certification.
Current certification in a relevant field or technology.

Responsibilities

Create, maintain, test, and deploy software packages for RHEL client applications, including managing application configurations and software lifecycle requirements.
Develop and maintain automation scripts using RHEL-supported languages, including Bash, Python, and YAML, to automate application installations, system configurations, and software deployments.
Build, test, deploy, and maintain RHEL operating system images, ensuring compatibility with NEST-supported hardware and compliance with required applications, drivers, security patches, software versions, and configurations.
Develop and execute test plans for client applications, endpoint hardware, operating system deployments, and software updates.
Use and maintain Red Hat Satellite and HCL BigFix to deploy applications and updates, monitor deployment status, and maintain software inventory across RHEL clients.
Manage operating system and software patching, including packaging, testing, deployment, monitoring, and troubleshooting.
Monitor and maintain Red Hat Satellite, internal patch and software repositories, and the NEST-managed LUKS disk encryption system.
Manage software licensing and registration for NEST-supported RHEL clients and Red Hat Satellite servers.
Provide Tier 3 technical support for complex RHEL operating system, application, and endpoint management issues.
Collaborate with vendors to troubleshoot and resolve technical issues, monitor product roadmaps, and implement approved product changes and enhancements.
Develop and maintain technical documentation, including packaging procedures, as-built configurations, testing results, knowledge articles, and operational processes.
Provide technical guidance and process training to Tier 2 technicians, end users, and other stakeholders.
Participate in cross-functional project teams implementing services and enhancements aligned with the NEST innovation roadmap.
Resolve incidents and fulfill service requests according to program processes and SLAs for incident resolution, request fulfillment, and service availability.
Provide written and verbal status updates on operational activities, system performance, deployment progress, and technical issues.