Recruitment & Retention Coordinator (Recruitment Coordinator)

Springfield Technical Community College•Springfield, MO

1d•Onsite

About The Position

Springfield Technical Community College (STCC) is seeking a full-time Recruitment & Retention Coordinator for the Division of Workforce Development. This role involves representing STCC on and off-campus to prospective students, parents, community agencies, and other organizations. The Coordinator will attend recruitment events, organize information sessions, meet with potential students, provide information on workforce training, build relationships, guide students through enrollment, and ensure program enrollment targets are met. The position requires a commitment to supporting students and transforming lives, with a strong emphasis on working with ethnically diverse populations. Bilingual Spanish/English skills are strongly preferred. The ability to work flexible and/or extended hours, including weekends, is necessary. Ideal candidates are team-oriented, energetic, detail-focused, data-driven, possess strong organizational skills, and are comfortable in a fast-paced, customer-service-oriented environment.

Requirements

Bachelor's Degree preferred, or an equivalent combination of training, education, and experience (involving student recruitment & retention, Adult Education, and/or counseling/advisement).
Must have a valid driver's license and be willing to travel within the Greater Springfield area.
Proficient use of modern office practices, procedures, equipment, computer applications, including Microsoft Office, Google Workspace applications, and project management tools.
Experience working with Student Information Systems and Data Management Systems.
Ability to work in a fast-paced environment with a high work output rate, multitask, keep the work well organized, and actively listen.
Demonstrated ability to track, analyze and assess data for reporting purposes.
Possess strong ties and connections to Springfield and surrounding area organizations.
Excellent verbal and written communication skills (Bilingual in English/Spanish preferred).
Good interpersonal skills using tact, patience and courtesy.
High energy team player who contributes to creating a safe & welcoming learning and working environment.
Experience working with culturally diverse groups, preferable in an academic setting.
Strong commitment to anti-racism, diversity, equity, and inclusion, and removing barriers to education.
Commitment to the mission and values of STCC.
Valid Driver's License

Nice To Haves

Bilingual: Fluent in English and Spanish

Responsibilities

Supports students in identifying interests, needs, short- and long-term goals and alignment to workforce training, college, and career pathways to ensure participants appropriately enroll.
Develops outreach and recruitment plans with program staff and referral agencies.
Collaborates with the marketing department to promote programs by preparing and providing informational brochures; writing and placing advertisements; delivering flyers.
Works with other staff to recruit, screen and support candidates for the programs.
Conducts information sessions, orientation sessions, assessment sessions, attends and/or hosts recruitment events.
Builds and maintains close relationships with community organizations to promote the program and increase enrollment.
Practices consistent outreach to community-based organizations to provide updated, real-time information about the training programs.
Creates and maintains a shared stakeholders list to be used for recruitment and outreach.
Works effectively as part of a team involving multiple agencies and businesses.
Creates a welcoming, positive environment for diverse students, staff, and community members through reception area coverage of the Workforce Development Center.
Explains enrollment criteria to prospective students and community organizations or agencies.
Guides students through the enrollment process including, but not limited to: application, assessment, orientation, STCC email setup, prep week, introductory instructor/advisor meetings.
Refers students to other programs or services as needed.
Builds a variety of cumulative tracking and reporting systems of data for review including but not limited to: intake, waitlist, class enrollment, demographics, etc in compliance with program needs, database and policy changes.
Provides timely contact and follow up with students throughout the enrollment process to make sure they successfully complete each step and attend core classes during the first week.
Answers questions, follows up with phone calls, and responds to emails in a timely manner.
Provides regular communication of students' enrollment progress: completed applications, assessments, scores and levels for class enrollment, class schedules, orientation, diplomas and transcripts, attendance documentation, and other information as needed.
Understands, maintains and improves guidelines by writing, updating, and recommending changes to recruitment criteria, policies, and procedures.
Creates and maintains a waitlist using multiple data systems, performs data entry with waitlist students, and follows up with waitlisted students periodically to support their enrollment needs.
Conducts exit interviews and follow-up calls to track post-secondary and employment opportunities and provide support to students as needed.
Resolves student dissatisfaction by investigating concerns; recommending changes in services, policies, and procedures.
Collects, inputs, analyzes, summarizes, and reports student enrollment data and trends.
Follows policies, procedures, and regulations.
Keeps equipment operating by following operating instructions; calling for repairs as needed.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Keeps information confidential.
Protects and enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Supports coordination of part-time recruitment and retention specialists.
Other related duties as assigned by the direct supervisor.