Recruitment and Community Outreach Assistant (36028)

Lutheran Services Florida • Jacksonville, FL

1d • Hybrid

About The Position

Lutheran Services Florida (LSF) is seeking a talented Recruitment and Community Outreach Assistant to support enrollment, eligibility, recruitment, and community engagement functions for the Early Head Start/Circle of Hope School program. This role ensures compliance with Head Start Program Performance Standards, supports community-based recruitment and partnerships, and contributes to program planning, reporting, and continuous quality improvement during a period of reduced staffing capacity. The position aims to make a positive impact on the lives of children, families, and communities.

Requirements

• High School Diploma or G.E.D.
• At least one year's experience in social services, including data entry, retrieval, and report preparation experience.
• Willingness to complete Family Development Credential within one year of hire.
• Sound working knowledge of Microsoft Office (Word, Excel).
• Ability to learn databases quickly.
• Successful completion of a Level II background screening, local criminal record check, and drug screening prior to hiring.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Adept at queries, report writing, and presenting findings.
• Ability to communicate ideas and instructions verbally and in writing.
• Ability to write reports and business correspondence.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work under pressure and manage numerous tasks.
• Exceptional organization skills and attention to detail.
• Ability to meet designated deadlines.
• Knowledge of Windows, word processing, database, and spreadsheet programs.
• Demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Nice To Haves

• AA or higher degree preferred.
• Experience with Head Start/Early Head Start Specific software preferred.
• Current and former Head Start/Early Head Start parents will receive preference of employment vacancies for which they are qualified.
• Bilingual preferred: English/Spanish or English and other languages present in the local area.

Responsibilities

• Verify applications for completeness and implement timely application processing.
• Obtain confidential and critical information from families for data entry into ChildPlus.
• Provide frequent in-person, phone, and written contact with staff and families, often involving sensitive and/or confidential information.
• Provide appropriate information and referrals to wait-listed families, with a focus on resources for currently homeless families awaiting placement.
• Process EHS to COH eligibility verifications and placements.
• Ensure timely and accurate data entry and documentation within ChildPlus, including eligibility, enrollment, attendance, and waitlist records.
• Maintain wait lists for accurate selection of families, identifying families with the highest need and awarding priority points.
• Maintain filing systems and eligibility files for all enrolled, previously enrolled, and wait-listed applicants, ensuring accuracy and accessibility for processing and audits.
• Maintain accurate child files, eligibility documentation, and child comprehensive records.
• Process requests for educational records made by parents or other agencies.
• Generate regular and ad-hoc ERSEA and demographic reports to support program planning, community needs assessments, and audits.
• Form and maintain working relationships with outside agencies to facilitate recruitment and services.
• Attend recruitment events on a monthly basis, which may require non-traditional hours on weekday evenings and/or weekend days/evenings.
• Assist with planning and coordination of program-wide events (e.g., parent conferences, health fairs, Head Start Awareness activities).
• Build and maintain collaborative relationships with community agencies, partners, and internal stakeholders.
• Support enrollment activities and transitions, including Early Head Start, Head Start, and Circle of Hope School eligibility processing.
• Generates regular and special reports as requested, compiling information into relevant demographic data reports for needs assessment and program planning.
• Submits all information in an accurate and timely manner.
• Performs general office support and other clerical duties as requested or needed, including preparing agendas and minutes for team meetings and training sessions.
• Attends all required staff and parent meetings and activities.
• Maintains strict confidentiality with respect to EHS/Circle of Hope School children, families, and staff.
• Performs other related duties as assigned.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED