Graduate Recruiting Counselor

University of Iowa•Iowa City, IA

20h•Hybrid

About The Position

The University of Iowa’s Tippie College of Business is seeking a Recruiting Specialist. The successful candidate will have a unique opportunity to be part of a centralized team of recruiting professionals that support the enrollment goals for graduate programs at Tippie. This team utilizes a cutting-edge marketing/sales technology stack and a high-touch customer service model at one of the leading business schools in the world. This role will be hybrid and require a combination of on campus and remote work. This position reports to the Assistant Director of Recruiting and supports a team of recruiters by acting as a first point of contact for prospective students. In addition, this position manages recruiting events (on and off campus), updates data in the prospective student Customer Relationship Management (CRM) system for recruitment and admissions and assists as needed in staffing recruiting events. This position is also responsible for cultivating relationships with a portion of the prospective student funnel, assisting prospects through the application process; meeting one-on-one with prospective students; and leading information sessions. This position also plays a key role in lead activation and outreach campaigns. As a key member of the recruiting team, this position will set the tone for every incoming student’s experience and support recruiting’s role of building relationships and moving prospective students further down the recruitment funnel. This position requires occasional night/weekend travel. Supervision Received: Administrative supervision is received from the Assistant Director of Recruiting.

Requirements

Bachelor’s Degree or the equivalent combination of education and experience.
Typically, 6 months to 1 year of job-related experience in a client-focused sales support role
Demonstrated experience in a highly computerized environment, including Outlook, Word, Excel and PowerPoint
Excellent written and verbal communication skills; able to communicate and interact effectively with students, faculty, staff, and all constituencies
Demonstrated high attention to detail and problem-solving skills
Working knowledge and experience in providing customer service in a professional environment
Valid driver’s license and ability to meet and maintain UI Fleet Safety Standards
Ability to travel occasionally, including overnights
Demonstrated ability to interact positively with a varied population.

Nice To Haves

Working knowledge of Customer Relationship Management (CRM) systems, preferably Salesforce
Prior experience in higher education recruiting support

Responsibilities

Act as a first point of contact for inbound inquiries and initiate outbound communication with prospects across channels, including phone, email, virtual/chat, and walk-ins
Represent Tippie College of Business graduate programs and guide prospective students toward right-fit programs in the Tippie product portfolio through one-on-one conversations, both virtually and in-person
Co-manage recruiting event calendars, digital scheduling platform (ScheduleOnce), and associated web content
Support recruiting events through planning and execution, including site logistics, catering, technology, transportation, and accounts payable
Coordinate new prospect data entry and prospect activity in Salesforce CRM
Update Salesforce CRM records with new information and confirm existing data
Monitor CRM campaign records for recruiting events and initiatives
Manage post-event and post-meeting CRM updates to prospect records