Recruiting Operations Specialist, Talent Brand & Experience

ID.me•McLean, VA

2d•Onsite

About The Position

ID.me's Recruiting Operations team ensures the hiring process is efficient, compliant, and candidate-centered. This role focuses on two key areas: promoting ID.me's employer brand to potential candidates and managing new hire onboarding communications. The specialist will execute the talent marketing plan across various platforms, collaborate with internal teams to share employee stories, and manage the end-to-end onboarding process in Enboarder. This includes presenting at new hire orientations to welcome and engage new employees. The role will utilize AI tools like ChatGPT and Claude for content drafting and data summarization, with a requirement for human review. This position reports to the Recruiting Operations team and is based in McLean, Virginia, following an onsite work model.

Requirements

Bachelor's degree or equivalent practical experience.
0–2 years of relevant experience in marketing, communications, journalism, human resources, talent acquisition, or a related field (internships, coursework, and campus leadership count).
Strong writing and editing skills, with the ability to adapt tone and messaging.
Comfort presenting to and engaging a room (public speaking, facilitation, teaching experience).
Experience contributing to a content calendar, campaign, or communications project.
Comfort using AI tools such as ChatGPT or Claude to draft written content, with judgment about when a human review is needed.
Ability to manage multiple deadlines and handle confidential candidate and employee information with discretion.
Strong attention to detail, including proofreading and consistency across materials.

Nice To Haves

Internship or campus experience in recruiting, talent acquisition, employer branding, or marketing.
Experience facilitating or presenting at orientations, trainings, campus events, or similar group settings.
Exposure to an applicant tracking system or onboarding platform; experience with Greenhouse or Enboarder is a plus.
Experience creating or maintaining content for an organization's website or social media channels.
Experience using design tools such as Canva or Adobe Express to create social media and branding assets.
Familiarity with basic content or communications metrics, such as engagement, website traffic, email performance, or survey feedback.

Responsibilities

Execute ID.me's talent marketing plan and content calendar, recommending improvements.
Partner with recruiters and hiring managers to gather employee stories and highlights, using AI tools for drafting content.
Own onboarding communications and workflows in Enboarder from offer acceptance through the first 90 days.
Present at new hire orientation and onboarding sessions to welcome new employees and share company culture.
Maintain approved Greenhouse job post templates and candidate-facing interview materials, using AI tools for drafting.
Track employer brand engagement and onboarding feedback, using AI tools to summarize trends.
Support recruiting events, campus programs, and hiring campaigns with branded content.
Maintain SOPs and playbooks for talent marketing and onboarding communications, noting AI-assisted steps.
Escalate content, tooling, or process gaps to Recruiting Operations leadership.

Benefits

Comprehensive medical, dental, vision
Health savings account
Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
Basic and voluntary life and AD&D insurance
401(k) with company match
Parental leave
Unlimited paid time off (subject to policy terms)
8 company-wide holidays
Short and long-term disability insurance
Accident and critical illness insurance
Referral bonus policy
Employee assistance program
Pet insurance
Travel assistant program
Wellbeing and childcare discounts
Benefit advocates
Learning and development benefit