Recruiting Operations Specialist

Wonolo • Boston, MA

2d • Hybrid

About The Position

Wonolo is seeking a motivated Recruiting Operations Specialist to join the Central Operations team. This role combines hands-on recruiting with customer and worker-facing operations. The specialist will source, screen, and onboard workers, act as a local point of contact for customers and Wonoloers, resolve issues, build relationships, and improve supporting processes. This is a hybrid role with some travel to customer sites and local hiring events, alongside remote recruiting and operations work. The role has an anticipated duration of 6 months with the potential to extend. The work schedule is Monday-Friday during business hours, with potential for early mornings and evenings during peak periods. Qualified candidates should be located in the Boston area and willing to travel within the market.

Requirements

• Proven work experience as a recruiter (in-house or staffing agency) and/or 1+ years of experience in staffing, consulting, or operations.
• Solid ability to conduct different types of interviews (structured, competency-based, video, phone, reference checks, etc.).
• Familiarity with HR databases, Applicant Tracking Systems (ATS), and Candidate Management Systems (CMS).
• Proven experience building effective relationships with internal and external stakeholders.
• Proficient at interpreting data, identifying trends, and using insights to make informed decisions and solve problems.
• Comfortable planning, executing, and monitoring projects in a fast-paced, ambiguous environment with minimal guidance.
• Excellent communication and interpersonal skills.
• Access to reliable transportation and the ability to travel within the Boston area.

Nice To Haves

• Bilingual ability in English and Spanish
• Marketplace and/or startup experience.
• Experience in the industrial/warehousing environment.

Responsibilities

• Bring expert-level knowledge of outbound recruiting strategies, screening practices, and onboarding experiences to place and retain workers.
• Source and attract candidates through outbound recruiting platforms, existing worker pools, and hiring events; schedule and conduct interviews to assess relevant knowledge, skills, and aptitude, running experiments to determine effectiveness and maintaining organized notes and SOPs.
• Develop and maintain job descriptions and specifications so the Recruiting Team is well-equipped for interviews and workers receive an accurate picture of the role and expectations.
• Support both Wonolo app and W-2 onboarding processes, working closely with the W-2 Onboarding team to minimize idle time between screening and placement.
• Serve as a local point of contact for customers and workers, monitoring performance of placed candidates and responding quickly to day-of or last-minute issues (no-shows, worker concerns) with fast, effective solutions.
• Travel to Wonolo customer locations (e.g., warehouse or production facilities) to build influential candidate and customer relationships and coordinate with the local Market Team on Wonoloers' on-site experience.
• Identify opportunities for process improvement across recruiting and worker operations, and track metrics (e.g., application-to-interview, interview-to-placed, market performance) to gauge efficiency and inform strategic decisions.
• Partner with Central Operations, Marketing, Product, and regional Market/Sales teams to align on broader strategic initiatives.

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• 100% of the medical/dental/vision insurance premiums paid for you
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• Team outings, happy hours, company off-sites, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed