Recruiting Manager, Customer

Axon•Boston, MA

3h•$121,590 - $194,544•Hybrid

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact At Axon, we're on a mission to Protect Life. In this pivotal role as the Customer Recruiting Manager, you’ll design and drive innovative, scalable hiring strategies across customer experience roles in Sales, Customer, Professional Services, and Operations. Serve as a player-coach by leading a team of experienced recruiters and closely partnering with business leaders to deliver top-tier talent at speed and scale, while also managing a requisition load across the team and creating repeatable proactive pipelines.

Requirements

1-3 years of experience managing a recruiting team, preferably in high-growth or high-volume environments.
Proven success managing high-volume hiring campaigns across sales, software, hardware, or tech-adjacent roles in a fast-paced setting.
5+ years of client-facing experience, driving partnerships with senior leaders.
Proficiency in ATS platforms (e.g., Greenhouse, Lever) and recruitment analytics tools.
Strategic mindset with excellent problem-solving, organizational, and communication skills.
Resilience, adaptability, and a proactive approach in dynamic, fast-scaling environments.

Nice To Haves

Experience with customer experience recruitment is a strong plus.

Responsibilities

Manage and mentor a high-performing team of recruiters focused on high-volume hiring across multiple geographies and disciplines. Set clear goals, provide regular feedback, and champion team growth.
Build and execute high-impact, high-volume recruitment strategies that meet aggressive hiring targets without compromising on quality.
Serve as a trusted advisor to senior stakeholders across Sales, PSO and Operations teams, guiding workforce planning and ensuring recruiting strategies are tightly aligned with business needs. Collaborate closely with fellow Recruiting Managers to stay in lockstep on high-volume delivery, driving seamless execution and consistency across the function.
Continuously analyze and refine recruiting processes to improve throughput, candidate experience, and team productivity.
Leverage recruiting analytics and dashboards to guide decisions, forecast hiring trends, and communicate performance across stakeholders. Know the data better than anyone on your team to understand hot zones before they arise.
Stay current on talent market trends including compensation benchmarks, sourcing channels, and competitive intelligence to ensure Axon remains an employer of choice.