Recruiting and Engagement Specialist
About The Position
Crossroads Courier is seeking a Recruiting and Engagement Specialist in Phoenix to recruit, orient, and support the early engagement of independent contractor drivers across its markets. The position combines recruiting, talent acquisition, driver orientation and activation, candidate experience, and early retention. The specialist works with Operations to understand driver demand, helps qualified candidates prepare to begin receiving delivery opportunities, and monitors recruiting and retention outcomes. The role supports the company’s time-critical medical and business deliveries by helping build driver capacity and improve the contractor experience. It offers experience relevant to recruiting, talent operations, and workforce engagement.
Requirements
- At least 2 years of experience in recruiting, staffing, talent acquisition, contractor relations, customer service, or workforce operations.
- Strong communication, facilitation, and relationship-building skills.
- Ability to manage multiple candidates, markets, and deadlines.
- Comfort using data to improve recruiting and retention outcomes.
Nice To Haves
- High-volume or field-based recruiting experience.
- Experience in transportation, logistics, courier, healthcare, staffing, or gig work.
- Experience with Zoho Recruit/CRM, CXT, Zello, or OpenForce.
- Experience facilitating virtual or in-person orientations.
Responsibilities
- Partner with Operations to understand driver demand.
- Source and communicate with qualified independent contractor candidates.
- Set clear expectations about the contractor relationship and available delivery opportunities.
- Coordinate screening, documentation, and orientation readiness.
- Lead driver orientation and prepare contractors to begin receiving delivery opportunities.
- Set up CXT, Zello, OpenForce, and other required access.
- Complete a strong transition to Operations.
- Follow up after drivers’ first day and first week.
- Track show rate, activation, early loss, and 90-day retention results.
Benefits
- Quarterly bonus opportunity
- Meaningful work supporting time-critical and life-impacting deliveries
- Career experience relevant to recruiting, talent operations, and workforce engagement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
