RV Host - Summer 26

Alterra•Enumclaw, WA

2d•Onsite

About The Position

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. This role involves managing reservations, assisting guests with their RVs, monitoring the RV site conditions, and enforcing resort policies. The ideal candidate is self-motivated, has excellent customer service skills, and can work outdoors in various weather conditions.

Requirements

Must be 18 or older.
Logistics and data entry skills.
Clear and concise verbal and written communication skills.
Excellent customer service skills.
Self-motivated, able to maximize use of time and resources.
Ability to drive in all types of weather conditions.
Ability to adapt to daily lot changes due to snowpack or customer volume.
Ability to remove or shovel snow.
Ability to perform level 1 clean up, including picking up and dumping trash, and porta potty clean up.
Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
Engage with guests, employees, and supervisors daily.
Working knowledge of Crystal Mountain.

Nice To Haves

Management or Supervisory Experience

Responsibilities

Review reservations on RoverPass and provide updated information via email and phone to customers.
Process cancellations and issue refunds according to the resort's cancellation policy.
Respond to customer inquiries regarding arrival/departure times, RV site details, amenities, road conditions, and shuttle schedules.
Monitor RV site snowpack conditions and report to the Parking and Transportation Manager for necessary treatments or removals.
Monitor the RV lot daily to ensure reserved customers are parked in the correct spots.
Guide and assist vehicles into designated sites, maximizing space utilization and ensuring proper hookups.
Control the RV line to prevent blocking shuttle lanes.
Monitor quiet times and overall cleanliness of the lot.
Enforce policies regarding alcohol consumption and fire regulations.

Benefits

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment