Recreation Supervisor

The Sagamore Resort • Bolton Landing, NY

22h • Onsite

About The Position

The Recreation Supervisor is responsible for overseeing daily operations of the Recreation Center and pool facilities, ensuring a safe, clean, and engaging environment for all guests. This role leads and supports recreation attendants, pool attendants, and lifeguards while maintaining high service standards and compliance with all safety regulations.

Requirements

• Previous supervisory or leadership experience preferred
• Experience in recreation, hospitality, or aquatic environments preferred
• Strong communication and interpersonal skills
• Ability to handle high-pressure situations calmly and effectively
• CPR/AED certification not required but willingness to obtain would be great
• Ability to stand and walk for extended periods
• Ability to lift and move equipment (up to 50lbs)
• Ability to work both indoors and outdoors in varying weather conditions
• Must be available to work weekends, holidays, and flexible shifts
• Seasonal availability required during peak resort operations
• Maintain a professional appearance and adhere to uniform standards
• Act as a role model for all recreation staff
• Support overall resort operations and assist other departments when needed

Responsibilities

• Supervise the day-to-day operations of the Recreation Center and pool areas
• Ensure all facilities are clean, organized, and guest-ready at all times
• Oversee opening and closing procedures for both areas
• Lead, coach, and support recreation staff including attendants and lifeguards
• Create daily assignments and ensure tasks are completed efficiently
• Provide ongoing training and guidance to team members
• Address performance concerns and escalate to management when necessary
• Provide exceptional guest service and create a welcoming environment
• Address guest questions, concerns, and complaints in a professional manner
• Ensure all team members are delivering consistent, high-quality service
• Enforce all pool and recreation facility rules and policies
• Ensure lifeguards are attentive and adhering to safety protocols
• Respond to emergencies and incidents following established procedures
• Complete and submit incident reports as required
• Maintain compliance with local health and safety regulations
• Assist in executing recreational activities and events
• Ensure activities are set up on time and run smoothly
• Conduct regular inspections of equipment and facilities
• Report maintenance issues promptly to management
• Ensure proper use and storage of all equipment
• Maintain clear communication with management and other departments
• Complete daily logs and operational reports

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed