Recreation Services Pool Supervisor – Mandalay Bay

MGM Resorts International

1d • Onsite

About The Position

As a Recreation Services Pool Supervisor at Mandalay Bay, you’ll lead daily pool operations, ensuring a safe, clean, and high-quality guest experience. You’ll coach and support your team, resolve guest concerns, and maintain smooth operations while driving service excellence and team success.

Requirements

• Must be 21 years of age or older
• High School Diploma or GED required
• 2+ years of prior relevant experience required

Nice To Haves

• Prior relevant supervisory experience in pool operations preferred

Responsibilities

• Supervise the daily operations of the pool, including monitoring and meeting safety standards, service delivery, cleanliness, ambiance, working with supporting departments, and meeting maintenance needs
• Responsible for the hiring, coaching, issuing discipline, training, and accountability of all employees in the operation, including supporting departments
• Respond to and assist with incidents/accidents, involve security for support, and complete applicable reporting; ensure departmental compliance regarding company, state/local, and Health District policies, inventory control, loss prevention, Risk Management, and security
• Ensure timely and professional resolution to guest and employee-related challenges and/or concerns
• Participate in ongoing training, communicate company policies and objectives, and support their implementation
• Ensure employee satisfaction through recognition, career development, and organizational teamwork to uphold positive morale
• Maintain efficient staffing and supply levels needed to provide superior service and maximize revenue opportunities
• Implement and maintain continuous improvement initiatives to drive efficiency and growth

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED