Recreation Services Pool Supervisor – Mandalay Bay

MGM Resorts International
Onsite

About The Position

As a Recreation Services Pool Supervisor at Mandalay Bay, you’ll lead daily pool operations, ensuring a safe, clean, and high-quality guest experience. You’ll coach and support your team, resolve guest concerns, and maintain smooth operations while driving service excellence and team success.

Requirements

  • Must be 21 years of age or older
  • High School Diploma or GED required
  • 2+ years of prior relevant experience required

Nice To Haves

  • Prior relevant supervisory experience in pool operations preferred

Responsibilities

  • Supervise the daily operations of the pool, including monitoring and meeting safety standards, service delivery, cleanliness, ambiance, working with supporting departments, and meeting maintenance needs
  • Responsible for the hiring, coaching, issuing discipline, training, and accountability of all employees in the operation, including supporting departments
  • Respond to and assist with incidents/accidents, involve security for support, and complete applicable reporting; ensure departmental compliance regarding company, state/local, and Health District policies, inventory control, loss prevention, Risk Management, and security
  • Ensure timely and professional resolution to guest and employee-related challenges and/or concerns
  • Participate in ongoing training, communicate company policies and objectives, and support their implementation
  • Ensure employee satisfaction through recognition, career development, and organizational teamwork to uphold positive morale
  • Maintain efficient staffing and supply levels needed to provide superior service and maximize revenue opportunities
  • Implement and maintain continuous improvement initiatives to drive efficiency and growth

Benefits

  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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