Pool Receptionist - Mandalay Bay

MGM Resorts International

1d • Onsite

About The Position

As a Pool Receptionist at Mandalay Bay, you’ll welcome guests, manage daily operations, and help create a smooth, high-quality poolside experience while delivering friendly, efficient service that sets a positive tone from arrival.

Requirements

• 18+ years of age or older
• 1+ years of prior relevant experience preferred
• Customer service experience handling customer needs and providing support preferred

Responsibilities

• Greet guests in a friendly and professional manner; answer multi-line phone systems, respond to email correspondence, and direct inquiries to the appropriate department
• Assist guests with information regarding cabanas, daybeds, reserved seating, and other amenities while providing exceptional customer service
• Manage reservation check-in and check-out processes and maintain accurate guest records using UrVenue, ResortPass, InfoGenesis, and Microsoft Office programs
• Maintain a clean and welcoming reception area, communicate guest concerns and operational needs to management, and confidently upsell amenities to enhance the guest experience

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed