Recreation Services Administrative Coordinator

Sugarbush Mountain Resort•Warren, VT

5d•Onsite

About The Position

The Recreation Services Administrative Coordinator oversees the administrative functions of the Sugarbush Ski & Ride School, with key responsibilities in frontline sales and reservations. This role includes managing Ski & Ride School payroll, selling and scheduling lesson programs, and promoting other resort products such as lift tickets and rentals. Additional duties include providing administrative support to the Rental & Repair Shop, Summer Operations, and Day School. This is a full-time seasonal salary position with a pay range of $1760-$1920 every 2-week pay period with compensation based on experience.

Requirements

High school diploma or equivalent required; college education preferred.
Proficient in Microsoft Office applications, particularly Word and Excel; experience with RTP, reservation systems, and point-of-sale systems preferred.
Previous experience in guest service, hospitality, resort operations, recreation services, or educational programs required; Ski & Ride School experience preferred.
Strong organizational, administrative, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills and a commitment to providing exceptional guest service.
Knowledge of resort operations, reservations, payroll, and point-of-sale systems preferred; ability to quickly learn new systems required.
Detail-oriented with the ability to maintain accurate records, reports, and administrative documentation.
Regular weekend and holiday work is required, with extended hours and additional workdays during peak operating periods.
This position requires the ability to work both indoors and outdoors and to move between various resort locations throughout the day.
The successful candidate must communicate professionally and effectively with guests and employees and be capable of working efficiently in a fast-paced environment with frequent interruptions, changing priorities, and varying operational demands.

Nice To Haves

college education preferred
experience with RTP, reservation systems, and point-of-sale systems preferred
Ski & Ride School experience preferred

Responsibilities

Manage Ski & Ride School payroll, conducting daily and weekly audits to ensure accuracy and compliance.
Operate Ski & Ride School point-of-sale and reservation systems while providing guest support through phone, email, and in-person interactions as business needs require.
Assist the Director of Recreation Services in planning, organizing, and delivering exceptional guest service to meet both expected and unexpected demand.
Support sales efforts through direct guest interactions, reservations, and program bookings via phone, email, and in-person communication.
Resolve guest concerns promptly and professionally using sound judgment, problem-solving skills, and effective communication.
Partner with the Marketing team to maintain accurate Ski & Ride School information across the website and other resort communications.
Support Ski & Ride School Supervisors with employee onboarding and offboarding processes, ensuring completion of required training, documentation, and employment records.
Provide administrative support to the Ski & Ride School Director, Supervisors, Day School, and Rental & Repair operations as directed by the Director of Recreation Services.
Assist with budgeting, financial reporting, and other departmental financial responsibilities.
Maintain accurate records, reports, and documentation to support efficient departmental operations and informed decision-making.
Assist with departmental projects, reports, initiatives, and other administrative assignments as directed by the Director of Recreation Services.
Collaborate with the Director of Recreation Services to develop, enhance, and streamline programs, products, and operational processes.
Support the coordination and booking of seasonal programs, school groups, special events, and other recreational activities.
Communicate regularly with managers and supervisors regarding staffing needs, scheduling, reservations, and operational requirements.
Provide operational support within the Day School and Rental & Repair Shop as business needs require.
Coordinate with various departments, including Season Pass, Tickets, Vacation Sales, Food & Beverage, Ski Patrol, Mountain Operations, Marketing, Events, and other resort teams.
Promote and support Sugarbush Vision, Values, and Safety standards in all aspects of daily operations.