Recreation/Park Facility Manager I (12989, Grade 20)

The Maryland-National Capital Park & Planning Commission•Wheaton, MD

4d•Onsite

About The Position

Montgomery Parks is seeking a Recreation/Park Facility Manager I to oversee operations at Wheaton Ice Arena and Lake Needwood Boats. The position is part of the Enterprise Team and supports safe, well-run recreational opportunities for the community. The manager serves year-round on the Wheaton Ice Arena management team, supporting rink operations that include ice-surface maintenance, ice equipment, the refrigeration system, and rental skate inventory. From mid-March through mid-September, the manager also manages the Lake Needwood boat facility. The position oversees facility operations, personnel, administration, budgets, maintenance and repairs, safety, records, and customer service across both locations. Duties include supervising seasonal staff; maintaining ice, equipment, boats, and facilities; tracking expenditures and inventory; supporting marketing; and ensuring applicable safety and maintenance records are completed. The manager also assists with operational planning, procurement, service requests, and facility improvements. The role works inside and outside an assigned facility, which may operate seven days per week. Extended hours, evenings, weekends, and holidays may be required, and the employee may be called on to respond to emergencies. The position requires frequent periods in a stationary position, operating motor vehicles, communicating with staff and the public, and seeing at short and long distances. Occasional lifting of equipment and other items weighing up to 49 pounds, and ascending and descending ladders and stairs, are required. The position may be subject to medical, drug, and alcohol testing.

Requirements

Bachelor’s degree in Parks and Recreation, Recreation Management, Facility Management, Education, Business Administration, Physical Education, Communication, Leisure Services, or a related field.
One year of responsible professional experience in a facility related to parks, recreation, leisure services, or the relevant specialty; an equivalent combination of education and experience totaling five years may be substituted.
Valid driver’s license in accordance with State and Commission rules and regulations, without restrictions, revocations, suspensions, or points that could limit required driving.
Pass the Commission medical exam.
Ability to communicate effectively and lead a team.
Ability to synthesize data into coherent strategic work plans and manage complex problems.
Strong written, verbal, organizational, and interpersonal skills.
Proficiency with office software, including MS Office, and software for planning, scheduling, email, word processing, data collection and reporting, presentations, and research.
Ability to approach and interact with people of all backgrounds and collaborate with organizational colleagues.
Comprehensive knowledge of recreational facility management, safety and health regulations, budgeting principles, program and special-event planning, procurement practices, and cash handling.

Nice To Haves

Depending on assignment, a relevant operating license, such as a county pool operator or childcare license.
Depending on assignment, First Aid, CPR, and automated external defibrillator (AED) certifications.
Depending on assignment, certifications related to the work, such as Lifeguard Instruction or Fundamentals of Gymnastics.

Responsibilities

Manage overall day-to-day facility operations and help develop and implement long-term goals and operating procedures.
Perform and coordinate regular ice-surface maintenance, including resurfacing, measurements, and edging.
Coordinate maintenance and repairs of rink features and boating equipment and facilities.
Assist with preventative maintenance and basic repairs on Zambonis and ice edgers; coordinate additional repairs with mechanics, vendors, and the Ice Arena Operations Manager.
Assist with maintenance of the ammonia refrigeration system and associated components, including recording readings and other information.
Oversee rental skate inventory, perform skate maintenance and sharpening, and recommend and procure replacement skates and sharpening-machine supplies.
Submit and follow up on service requests and monitor facility activities and rentals.
Provide assistance and general customer service to visitors; lead customer service efforts and establish expectations for professional, respectful public interactions.
Recruit, hire, train, schedule, supervise, and evaluate seasonal staff, and ensure required training is completed.
Oversee the boat facility operating budget and assist with formulating the ice arena operating budget; monitor expenditures and make purchases in accordance with approved procedures.
Obtain price quotes for materials, supplies, and equipment, and control expenditures within approved budgets.
Perform administrative tasks, including cash reporting and deposits, inventory records, timecard assistance, maintenance documentation, emergency action plans, employee handbooks, attendance, and financial reports.
Assist with fee recommendations and facility marketing, including promotion through media and social media, preparation of marketing materials, and website updates.
Conduct research and attend professional seminars and training to keep up with industry standards and recommend techniques, equipment, or facility upgrades.
Complete equipment maintenance, inspection, patrol boat, and staff training records as directed.
Help ensure facilities are clean and safe, repairs are completed promptly, and air quality meter readings are documented.