Recreation Lead

Suncadia•Cle Elum, WA

2d•Onsite

About The Position

The Recreation Lead is responsible for the development, planning, organization, implementation of recreation programs for Suncadia Resort guests and Suncadia Club members. Must professionally manage the daily operations of the Recreation Pavilion and Nelson Farm, including; family activities, axe throwing, archery, bike, boat, and other recreation equipment. Work directly with contracted vendors to offer full service outdoor pursuits. Participate as a leader at the Resort in building teamwork, effectiveness of services and the overall character of the resort experience.

Requirements

2-3 years’ experience in educational, recreational or related areas which include working with a variety of clientele
Background or experience in a variety of outdoor recreation related activities and special event planning
Must have knowledge of programming, planning and leadership
Must have minimum of 2 years supervisory experience
Experience in hospitality
Previous guest relations training
Proficiency in word processing/computer skills (Windows, Word, Excel, Springer Miller)

Nice To Haves

Educational background or degree in Hospitality, Recreation Management or a related field a plus

Responsibilities

Must be able to work well under pressure
Must be able to accurately follow instructions (verbally and written)
Must possess guest facing communication skills
Must have excellent listening skills
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all colleagues and guests
Promotes high team member morale
Instills a calm, organized approach in all stressful situations
Respond and interact with all colleagues, leaders, vendors and guests in a professional manner assisting with all relevant information requests
Offers warm and sincere welcome/farewell for all colleagues, leaders, vendors and guests of Suncadia Resort including use of name & good eye contact with each. Be alert and Courteous at all times.
Remain alert and maintain an up to date working knowledge of all resort amenities, events, hours of operations etc. by daily review of the Yapp App and other communication tools
Up sell Suncadia Resort’s services and amenities to guests
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and reports all safety incidents to on-duty leader.
Colleagues must communicate any workplace accident/incident to a leader within 24 hours of the event
Follows the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the cleanup of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. Colleagues not properly trained in the removal of Blood-borne Pathogens should immediately report the need for clean up to their department leadership and schedule training for future incidents
Acts with responsibility towards all company property, supplies and equipment
Maintains a professional appearance by following all Suncadia Resort standards with regard to Dress/Uniform Code, Personal Protective Equipment (PPE), Hygiene, Grooming and names.tag requirement