Recreation Lead

CoralTree Hospitality•Cle Elum, WA

16h•Onsite

About The Position

The Recreation Lead is responsible for the development, planning, organization, and implementation of recreation programs for Suncadia Resort guests and Suncadia Club members. This role involves professionally managing the daily operations of the Recreation Pavilion and Nelson Farm, including family activities, axe throwing, archery, bike, boat, and other recreation equipment. The Lead will also work directly with contracted vendors to offer full-service outdoor pursuits and participate as a leader in building teamwork, service effectiveness, and the overall character of the resort experience. Salary: $19.50/hr. At Suncadia, we’re inspired year-round by the natural beauty and welcoming spirit of the Cascades. Every season calls for a team of engaged, attentive ambassadors who create meaningful experiences that spark connection, adventure, and a true sense of belonging for our residents, guests, and community. If you’re ready for a role where every day offers something new and rewarding, this is your place. Find your nature with us and who knows, you may just discover a home for your career.

Requirements

2-3 years’ experience in educational, recreational or related areas which include working with a variety of clientele.
Must have knowledge of programming, planning and leadership.
Must have minimum of 2 years supervisory experience.
Experience in hospitality.
Previous guest relations training.
Proficiency in word processing/computer skills (Windows, Word, Excel, Springer Miller).

Nice To Haves

Educational background or degree in Hospitality, Recreation Management or a related field.
Background or experience in a variety of outdoor recreation related activities and special event planning.

Responsibilities

Develop, plan, organize, and implement recreation programs for Suncadia Resort guests and Suncadia Club members.
Professionally manage the daily operations of the Recreation Pavilion and Nelson Farm, including family activities, axe throwing, archery, bike, boat, and other recreation equipment.
Work directly with contracted vendors to offer full-service outdoor pursuits.
Participate as a leader in building teamwork, service effectiveness, and the overall character of the resort experience.
Work well under pressure.
Accurately follow instructions (verbally and written).
Possess guest-facing communication skills.
Have excellent listening skills.
Ability to resolve problems/conflicts in a diplomatic and tactful manner.
Have a passion for creating an exceptional experience for all colleagues and guests.
Promote high team member morale.
Instill a calm, organized approach in all stressful situations.
Respond and interact with all colleagues, leaders, vendors and guests in a professional manner assisting with all relevant information requests.
Offer a warm and sincere welcome/farewell for all colleagues, leaders, vendors and guests of Suncadia Resort including use of name & good eye contact with each.
Be alert and courteous at all times.
Remain alert and maintain an up-to-date working knowledge of all resort amenities, events, hours of operations etc. by daily review of the Yapp App and other communication tools.
Upsell Suncadia Resort’s services and amenities to guests.
Maintain constant awareness of safety issues (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and report all safety incidents to on-duty leader.
Communicate any workplace accident/incident to a leader within 24 hours of the event.
Follow required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the cleanup of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards.
Immediately report the need for cleanup to department leadership and schedule training for future incidents if not properly trained in the removal of Blood-borne Pathogens.
Act with responsibility towards all company property, supplies and equipment.
Maintain a professional appearance by following all Suncadia Resort standards with regard to Dress/Uniform Code, Personal Protective Equipment (PPE), Hygiene, Grooming and names.tag requirement.

Benefits

Paid Time Off
Group medical, dental, and vision insurance
Paid Sick Time
Employee Assistance Program (free access to mental health and counselling services)
401K plan with a company match
Team member rates at hotels around the world
Free Golf
Team Member discounts on services at the Glade Spring Spa
50% off at all Suncadia operated Food & Beverage outlets
Retail discounts at the Spa, Pro Shops, Source Mercantile, and Health Clubs
Discounts on rental cars, tickets, electronics, and more!