Recreation Experience Expert - On Call

Marriott•Sarasota, FL

About The Position

Serve as a key resource for recreation activities on the property. Provide guests with information about recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests for activities, and promote a fun, relaxing atmosphere and facility rules intended to protect guest and member safety and welfare. Observe recreation activities and respond to emergencies according to local operating procedures. Provide cashier services for point-of-sale transactions and assist with private functions, group activities, and events. Identify situations in which guests may be unable to participate safely and inform a supervisor or manager. Assist injured guests until emergency medical services arrive. Clean and maintain recreation facilities, equipment, and supplies. Report accidents, injuries, and unsafe work conditions to a manager; complete safety training and certifications; and follow company policies and procedures. Maintain a clean, professional uniform and appearance, protect confidential information and company assets, and comply with quality assurance expectations and standards. Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests. Communicate clearly and professionally, answer telephones using appropriate etiquette, and develop positive working relationships while supporting team goals. Process payments for equipment rentals, recreation activities, facility rentals, or retail sales. Use computers and/or point-of-sale systems to enter and locate work-related information. The role requires reading and visually verifying information in various formats, visually inspecting tools and equipment, and standing, sitting, or walking for extended periods or an entire shift. It also involves moving objects weighing up to 25 pounds without assistance and heavier objects with assistance; manipulating objects requiring fine motor skills and hand-eye coordination; moving through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, stairs, and service ramps; and reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

Requirements

CPR certification.
First Aid certification.
Recreation Equipment certification.
Any certification or training required by local and state agencies.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Provide guests with information about available recreation facilities and activities.
Encourage, recruit, register, and schedule guests to participate in recreation activities.
Promote a fun and relaxing atmosphere and communicate facility safety rules and regulations.
Observe recreation activities and respond to emergencies according to local operating procedures.
Provide cashier services and process payments for rentals, activities, facility rentals, or retail sales.
Assist with private functions, group activities, and events in recreation facilities.
Identify when guests may not be able to participate safely and inform a supervisor or manager.
Assist injured guests until emergency medical services arrive.
Clean and maintain recreation facilities, equipment, and supplies.
Report accidents, injuries, and unsafe work conditions to a manager.
Complete required safety training and certifications and follow company policies and procedures.
Maintain professional appearance, protect confidential information and company assets, and meet quality assurance standards.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate professionally, answer telephones using appropriate etiquette, and develop positive working relationships with colleagues.
Use computers and/or point-of-sale systems to enter and locate work-related information.
Perform other reasonable job duties as requested.