Recreation Coordinator

City and County of Denver • Denver, CO

3d • $25 - $29 • Onsite

About The Position

The Recreation Coordinator works onsite at an assigned Denver Recreation Center, supporting Recreation Administration and the Department of Parks and Recreation. The position provides administrative, financial, customer service, and systems support; coordinates departmental requests and communications; processes purchasing and payment transactions; maintains inventory and operational records; and liaises with departmental staff, recreation centers, customers, and internal support teams. The role supports accurate data management, compliance with City fiscal policies and procedures, and consistent service delivery.

The coordinator handles 311 Salesforce cases and field communications; maintains contact lists; reviews purchasing card transactions; prepares purchase requisitions; processes invoices; tracks supplies; and manages departmental resource mailboxes and service requests. Work also includes processing membership cancellations, refunds, financial assistance applications, group memberships, and membership suspensions; supporting customers during ActiveNet registration; maintaining digital message board communications; assisting with ActiveNet technical support and data entry; creating job aids and procedural documents; and reviewing seasonal spreadsheets.

This is a full-time, onsite position. The schedule may include mornings, evenings, and weekends according to operating hours and business needs. The posting also notes that flexibility to work nights, weekends, and holidays is desired. The position requires a high school diploma or equivalent, five years of experience in recreation, education, or a closely related field (with additional appropriate education eligible to substitute for experience), a valid driver's license at application, and CPR/First Aid certification within six months of probation.

Requirements

• Graduation from high school or possession of a GED, HiSET, or TASC Certificate.
• Five years of experience working in recreation, education, or a closely related field.
• Additional appropriate education may be substituted for the minimum experience requirement.
• Valid driver's license at the time of application.
• CPR/First Aid certification within six months of probation; licenses and certifications must remain current as a condition of employment.
• Experience working with adults, youth, and teens from diverse backgrounds.
• Experience with Microsoft Office Suite.
• Flexibility in scheduling and ability to work nights, weekends, and holidays.
• Experience training and developing staff.
• Customer service experience and skill managing various customer interactions.
• Experience with community engagement and outreach.
• Adaptability, ability to support operational continuity, and cultural competence in serving diverse communities.

Nice To Haves

• Experience working with the Salesforce case management system (preferred).
• Experience with a recreation registration system; ActiveNet is preferred.

Responsibilities

• Receive, assign, track, and close Parks and Recreation 311 Salesforce cases.
• Prepare and distribute field communications, including service interruption notices, facility and holiday closures, and departmental memoranda.
• Maintain and update departmental contact lists.
• Review, verify, and reconcile monthly purchasing card transactions for accuracy and compliance with City fiscal rules.
• Prepare and submit purchase requisitions for departmental goods and services.
• Receive, review, and process invoices for payment in accordance with City fiscal rules.
• Track inventory, manage supplies, and coordinate ordering for recreation field operations.
• Monitor departmental resource mailboxes, respond to inquiries, process requests, and route items to appropriate staff or program areas.
• Process membership cancellations and activity refunds; create employee system accounts; reset ActiveNet accounts; merge customer records; and coordinate related service requests through the PR Online Service Center.
• Receive, review, and process recreation-center financial assistance applications through PLAY Financial Assistance.
• Coordinate corporate memberships and bulk membership purchases for for-profit and nonprofit organizations.
• Assist users with website navigation and registration procedures during ActiveNet registration periods and direct inquiries to appropriate program areas.
• Process customer membership suspension requests, prepare correspondence, coordinate certified mailings, and update ActiveNet records.
• Coordinate content updates and communications for recreation digital message boards.
• Assist with ActiveNet technical support desktop needs at recreation centers and coordinate issue resolution with support teams.
• Develop, update, and maintain ActiveNet job aids, desk manuals, and procedural documents to support consistent system use and staff training.
• Perform ActiveNet data entry and provide ongoing system support.
• Assist with reviewing seasonal spreadsheets and maintain accurate operational tracking processes.

Benefits

• Guaranteed lifelong monthly pension after vesting following five years of service.
• 457B Retirement Plan.
• 140 hours of PTO earned within the first year.
• 11 paid holidays, one personal holiday, and one volunteer day per year.
• Hourly pay differential for evening and night shifts.
• Competitive medical, dental, and vision plans effective within one month of start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED