Recreation Attendant - FEC PT

Pyramid Global Hospitality

8d•Onsite

About The Position

The Recreation Attendant (Family Entertainment Center) is responsible for creating a fun, engaging, and safe environment for all guests within Dellshire Resort’s Family Entertainment Center (FEC). This position supports the daily operations of the arcade, attractions, and interactive game zones by providing exceptional guest service, maintaining cleanliness, and ensuring smooth operation of all equipment. The Attendant contributes to the resort’s overall mission of delivering memorable, family-friendly experiences that combine luxury, adventure, and connection.

Requirements

Previous experience in an entertainment, arcade, theme park, or hospitality environment preferred.
Strong interpersonal and guest service skills with an outgoing, energetic personality.
Ability to multitask in a fast-paced environment while maintaining professionalism.
Basic technical or mechanical aptitude to operate and troubleshoot machines.
Cash-handling or POS experience preferred.
Must be at least 16 years of age (18+ preferred).
CPR and First Aid Certification required (or ability to obtain prior to start).
Flexible schedule required including evenings, weekends, and holidays.
High school diploma or equivalent required.

Responsibilities

Greet guests warmly and provide information on attractions, games, ticketing, and safety procedures.
Assist guests with gameplay, ticket redemption, and prize selection in a professional and enthusiastic manner.
Monitor activity areas to ensure guest safety and compliance with all FEC rules and operational guidelines.
Operate and maintain arcade machines, virtual reality attractions, and other entertainment equipment.
Perform light troubleshooting or resets on malfunctioning machines and promptly report maintenance needs.
Maintain cleanliness and organization of all FEC areas, including gaming zones, seating areas, and redemption counters.
Assist with cash handling, token or card transactions, and POS operations.
Support the setup and execution of private parties, special events, and group programs within the FEC.
Replenish redemption inventory and monitor supply levels.
Engage with guests to enhance their experience, promoting other resort amenities and activities.
Ensure all safety, sanitation, and guest service standards are consistently maintained.
Assist with opening and closing procedures, including inspection and inventory tasks.