Recreation Assistant (On-Call)

City of Goldsboro•Recreation Center, TX

2d•$16 - $20

About The Position

Performs customer service duties at the Recreation Center. Monitors participant activities, issues equipment, and provides program and membership information. This is a part-time, on-call position. The role supports participants in recreation activities and programs by handling registrations and memberships, collecting fees, processing member paperwork, monitoring safety and compliance, issuing ID cards, distributing equipment, opening and closing the center, and responding to inquiries and complaints. The Recreation Assistant also completes reports, supports other staff with administrative tasks, performs routine facility maintenance and cleaning, and helps with special events and programs, including evenings and weekends.

Requirements

High school graduate or equivalent, or a combination of experience, education, and training that provides the required knowledge, skills, and abilities.
Six months of customer service or public-contact experience, or an equivalent combination of experience, education, and training.
Valid Class C Texas driver's license; out-of-state license holders must have a valid license and provide a three-year driving history.
Must possess or obtain CPR certification within six months of employment.
Must possess or obtain First Aid certification within six months of employment.
Knowledge of CPR and first aid procedures, customer service practices, money handling practices, and city policies and procedures.
Ability to communicate effectively orally and in writing; work well with adults and children; establish and maintain effective working relationships; monitor health and safety compliance; resolve customer complaints and concerns; take messages and write reports; and perform basic math calculations to make change.

Nice To Haves

Cash handling skills.

Responsibilities

Provide customer service to participants in activities and programs.
Register participants and members for activities, programs, and services; collect fees and memberships; and reconcile receipts and the cash register at the end of the shift.
Process member paperwork, including address changes, cancellations, new memberships, electronic funds transfers, and payments.
Monitor City Parks & Recreation Division activities for compliance with rules, policies, and safety guidelines.
Issue and check ID cards.
Distribute recreation and fitness equipment to customers.
Open and close the center according to established policies and procedures.
Respond to inquiries and complaints from citizens and contract instructors.
Complete incident, accident, and facility tracking reports.
Assist staff with computer input for programs, filing forms, and distributing flyers.
Perform routine maintenance and cleaning in and around the facility.
Participate in and assist with monthly special events and programs, including evenings and weekends.
Perform other duties as assigned.