On-Call Health Assistant

Central City Concern•Portland, OR

8d•$25 - $33•Onsite

About The Position

The Health Assistant works as a member of a multidisciplinary primary care team providing integrated primary care services to homeless and low-income patients at Old Town Clinic. The Care Team proactively manages the medical and behavioral health needs of patients on its assigned panel. The Health Assistant supports Care Team Managers and providers in delivering health services, engaging patients, coordinating care, and maintaining clinical records. The role is part of the clinic side of the Blackburn Center, a federally qualified health center emphasizing substance use disorder treatment, behavioral health, and primary care. The Blackburn Center combines supportive housing with an on-site health care clinic, pharmacy, and employment services. The center is located in Portland’s Hazelwood neighborhood. The schedule varies between 8:00 a.m. and 5:00 p.m., Monday through Friday. The position is located at Blackburn Center in Portland, Oregon. Compensation is $25.03–$33.22 per hour, with final compensation based on relevant experience, education, credentials or licensure, and internal equity. For external candidates, the offer maximum is $29.05 per hour under the union contract.

Requirements

High school diploma or GED.
Experience working with homeless, low-income, or other vulnerable populations in a supportive role or clinical setting.
Current CPR certification before the start date.
Pass a pre-employment drug screen, TB test, and background check, including clearance by the DHS background check unit.
Ability to communicate effectively orally and in writing and understand healthcare-related terminology.
Ability to provide outreach, engagement, and supportive services.
Ability to comply with Central City Concern’s drug-free workplace policy.
Ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs, with reasonable or no accommodation.
Adherence to the agency’s nondiscrimination policies and ability to interact respectfully and effectively with people from diverse backgrounds and with differing views, lifestyles, and sexual orientations.
Ability to work effectively with peers, individual clients, and groups, contribute as a team member, and establish priorities.
Ability to apply learned principles to new situations and learn new skills.
Ability to maintain a nonjudgmental attitude.
Knowledge of community and social service agencies and basic knowledge of healthy behaviors and the healthcare system.
Sufficient manual dexterity and physical ability to perform assigned tasks.
Ability to work in an environment where people may be hostile or abusive.
Ability to manage time, meet deadlines, maintain accurate paper and electronic records, and complete and route paperwork appropriately.
Ability to communicate courteously and effectively with the public, clients, medical personnel, corrections personnel, police, and coworkers.
Knowledge of de-escalation methods or ability to be trained in them.

Nice To Haves

Bachelor’s degree or higher in a health- or social-service-related field.
Spanish language fluency.

Responsibilities

Receive, document, and direct patient telephone calls completely and promptly according to clinic protocols.
Prepare prescription refills under provider orders.
Electronically file and index clinical information in patients’ electronic medical records.
Obtain, process, and document information and paperwork needed to assist Care Team Managers and providers in providing health services to Old Town Clinic patients.
Follow up in person or by phone with patients identified by Care Team Managers or other care team members for support and management of health-related issues.
Participate in non-coercive outreach and engagement, including outreach to patients due for preventive services, patients needing chronic disease follow-up, and patients who have missed appointments.
Provide patients with educational information and materials about available community services and how to access them.
Coordinate services with care team members and clients’ support networks.
Maintain client records as required by program standards and funding requirements.
Participate in training to advance skills and knowledge in primary care, addictions, and mental health.
Work within the scope of training and experience and seek consultation when appropriate.
Attend mandatory Central City Concern trainings in a timely manner.
Follow applicable state and federal privacy and security regulations and CCC confidentiality, privacy, and security policies; promptly report breaches involving protected health information or personal identification information to the CCC Compliance Department and a supervisor or designee.
Perform other duties as assigned or delegated by the Care Team Manager.