Recreation Assistant - Hickam Bowling Center

Commander, Navy Installations Command•Honolulu, HI

About The Position

The Recreation Assistant supports the Morale, Welfare, and Recreation (MWR) Community Recreation program, including activities and services such as special events, recreation information and resources, command events, community events, trips and outings, equipment rentals, resale tickets, recreational facilities, bowling, library resources, and outdoor recreation. The position assists with customer service, program administration, event planning and delivery, equipment and inventory management, and promotion of MWR offerings. The work helps provide recreational information and services to active-duty personnel, their families, retirees, and Department of Defense personnel. The employee works under the direct supervision of the Community Recreation Manager. The supervisor establishes overall program and management objectives, while the employee is expected to carry out assignments independently within established policies and procedures. Work is performed indoors and outdoors, without a fixed schedule, and may involve irregular hours, including early or late shifts, evenings, weekends, and holidays. The position may be subject to recall.

Requirements

Pass all applicable records and background checks and successfully pass the E-Verify employment verification check; resolve any discrepancies as a condition of employment.
Combination of experience related to customer service and/or recreation activity-based functions.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
Knowledge of the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
Knowledge of the Navy MWR mission and the scope of Community Recreation activities, including their suitability for people with varying ages, interests, and group needs.
Knowledge of recreation activity functions, procedures, and operations.
Strong customer service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.
Obtain and maintain a valid state driver's license within 90 days of placement to transport patrons off base.
Complete C.A.R.E. (Controlling Alcohol Risks Effectively) training, hold an Emergency First Responder (EFR) or CPR/First Aid certification, and hold a current Food Handler certification upon placement or obtain the required training and certifications within 90 days.

Responsibilities

Provide customer service and information about Community Recreation programs and activities, including checking patron eligibility and explaining available offerings.
Open and close facilities; order and restock supplies; and prepare snack bar menu items or prepackaged retail items.
Collect customer fees for tickets, retail and rental items, classes, trips, and other programs using point-of-sale and computer systems; ensure transaction accuracy and complete a Daily Activity Report at the end of each shift.
Assist customers with Internet registrations, initial log-ins, and event registrations.
Check equipment and resources in and out; collect applicable rental fees; inventory and inspect returned items; report damage or loss; and ensure required forms and procedures are followed.
Conduct inventory, maintain inventory controls, and maintain accountability of program equipment and resources.
Assist with workshops, clinics, events, leisure-skills activities, and day or weekend trips.
Assist with day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
Perform administrative work using computer software to track inventories, patron usage and comments, and program standards metrics.
Assist with recruitment, training, and scheduling of Community Recreation staff.
Support adherence to EEO principles and policies.
Assist in planning, coordinating, publicizing, marketing, and executing MWR programs and special events; schedule entertainment and promotions; and update electronic and multimedia support tools as needed.
Promote MWR facilities and events through on-base outreach and promote online MWR Library Program e-reading resources.
Develop working partnerships with on-base and off-base organizations and conduct community outreach to develop contacts.
Assist with preparing proposals, executing agreements, and completing follow-up.
Research and provide information and referrals about recreational opportunities on and off base.
Follow NAVMED P-5010 sanitation requirements.
Initiate and follow up on maintenance trouble calls to resolve equipment and facility issues.
Support setup and breakdown of Community Recreation events.
Perform other duties related to the position as assigned.