SRC Recreation and Operations Manager

New Hanover County•New Hanover County, NC

About The Position

The New Hanover County Senior Resource Center seeks a forward-thinking, creative, and motivated leader to provide strategic leadership and operational oversight in support of the County’s vision and the Center’s mission. The position leads innovative recreation programming and daily operations, ensuring high-quality programs, services, and experiences that enrich the lives of older adults. The Program Manager plans, implements, and evaluates recreation activities, evidence-based health promotion programs, community engagement initiatives, and operations across onsite, offsite, and virtual settings. The role builds on established programming while expanding engaging, diverse, and accessible opportunities that meet or exceed North Carolina Division of Aging Senior Center of Excellence standards. Reporting to the Senior Resource Center Director, the manager serves on the management team and contributes to strategic planning, program development, grant management, performance measurement, official reporting, and communications. The role supervises staff; coordinates with community partners; serves as the Center’s liaison to Facilities Management and Parks & Gardens; oversees recreation and operations budgets; and supports grant development and reporting in accordance with applicable local, state, and federal requirements. This is a full-time, exempt position with a Monday–Friday schedule of 8:00 AM to 5:00 PM. The employee must be available to report for emergency work assignments during emergencies. The role occasionally requires lifting or moving up to 25 pounds.

Requirements

Degree in Human Services, Recreation, Public Administration, or another applicable related field.
At least two years of management- or supervisor-level experience.
Ability to effectively use technology and platforms for program management, scheduling, reporting, and communication.
Must be able to occasionally lift or move up to 25 pounds.
Leadership and supervisory ability, including planning, organizing, training, monitoring, and supervising employees.
Knowledge of budgets, personnel, and related administrative policies and procedures, and ability to manage, explain, and implement them in the work unit.
Knowledge of County policies, procedures, and activities, and of Senior Resource Center services and practices relevant to the position.
Ability to multitask, organize workflow, and coordinate work activities.
Experience planning and implementing activities.
Skill in providing effective customer service.
Ability to prepare and maintain complete and accurate records.
Ability to assemble information and prepare concise, clear, and effective written reports and documents.
Ability to communicate effectively in writing and orally with community organizations, older adults, and the general public.
Ability to organize work and exercise sound judgment and discretion when working with clients and implementing program policies with minimal supervision.

Nice To Haves

Certification in Senior Center Management is preferred.
Grant writing and grant management experience.
Experience creating and disseminating marketing materials, including newsletters and social media advertisements.

Responsibilities

Provide positive, engaging leadership and direct supervision to the Senior Resource Center recreation and operations team.
Develop effective partnerships and communications with community agencies, volunteers, and customers.
Oversee the planning, delivery, and evaluation of recreation, evidence-based health promotion, and community engagement programs across onsite, offsite, and virtual settings.
Guide recreation scheduling and develop monthly activity calendars with physical, social, intellectual, and wellness opportunities, including special events.
Oversee production and distribution of the monthly newsletter, program articles, flyers, and promotional materials, and coordinate announcements with media outlets.
Oversee guest services and respond to public inquiries about programs, activities, registration, and participation.
Administer and analyze annual participant and nonparticipant surveys and use findings to improve programs and services.
Lead the Senior Center of Excellence certification and reporting process, ensuring timely submissions and accurate, organized documentation.
Prepare monthly recreation performance reports covering attendance, participant demographics, program activity, and outcome measures.
Coordinate updates to the agency website, social media, and other communication channels, and maintain the newsletter distribution list.
Facilitate the recreation advisory committee and contribute to the Master Aging Plan committee.
Protect the confidentiality of participant information, personnel matters, departmental records, and other sensitive information.
Represent the Senior Resource Center through presentations to civic organizations and community groups.
Assist the Director with budget development, resource management, and fiscal oversight.
Serve as backup to the Senior Resource Center Director as assigned, supporting continuity of leadership and operations.
Coordinate with community partners and serve as the Senior Resource Center liaison to Facilities Management and Parks & Gardens.
Support grant development and reporting in accordance with applicable local, state, and federal requirements.