SY26-27 Associate Director of Student Recruitment

DC Prep•Washington, DC

21h•Hybrid

About The Position

This position is a key part of DC Prep’s Technology Team. The Technology Team provides high-quality technical assistance and support to DC Prep’s teachers, staff, and students in the use of computer systems, hardware, software, equipment, and infrastructure. The Recovery Tech Associate works closely with school-based and Home Office staff.

Requirements

Associate or Bachelor’s degree in information technology/systems, computer science, engineering, or other related area from an accredited institution
Minimum of 1 – 2 years related work experience in the information technology (IT) industry, preferably in an educational or non-profit organization, multi-site setting
Knowledge of troubleshooting laptops, desktop, and Chromebook issues
Knowledge of Windows 7/10 and Office O365
Knowledge of Chrome OS
Knowledge of LANs, and wireless networks
Extreme flexibility, with a strong work ethic and initiative, positive attitude, and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities
Desire to work as a team player
Excellent communication and interpersonal skills
Exceptional customer service orientation
Outstanding organizational skills and high attention to detail
Superior problem-solving abilities
Ability to present technical information to staff and students in user-friendly language
Understanding of need for and willingness to do “whatever it takes” to support student achievement in traditionally under-served communities
Ability to work flexible hours, and in different locations as required by technology needs of the organization
Commitment to and deep belief in DC Prep’s mission and values

Nice To Haves

Knowledge of SharePoint (Office 365) and Server/Active Directory a plus

Responsibilities

Set-up, deploy, implement, and maintain student and staff technology
Monitor and maintain daily performance of computer systems
Create and maintain staff and student user accounts, including permissions and other settings
Resolve technical issues in coordination with other members of the Tech Team related to Local Area Networks (LAN), wireless networks and other systems
Provide software, hardware, network, and server support and assistance
Create, organize, and maintain technical documentation
Maintain equipment/hardware inventory, including academic technology and resources
Support technology and academic teams with a variety of technology projects/duties
Deliver technology orientation, training, and instruction to staff
Provide technical support to teachers, staff, and students via e-mail, in-person, and remote access
Create, track, and close all trouble tickets and work orders
Communicate with third-party vendors to resolve end user issues
Troubleshoot printers, copiers, projectors, audio-visual (A/V) equipment, and general classroom technology
Develop training manuals and best practice documents