Recovery Support Navigator

CHILD & FAMILY SERVICES INC • New Bedford, MA

4d • $21 - $24 • Onsite

About The Position

The Recovery Support Navigator will provide support to individuals in their recovery journey. The RSN will work closely with recovery coaches and be responsible for screening, intakes, insurance authorizations, and making appropriate referrals for services.

Requirements

• Bachelor’s degree in social work, psychology or related field required.
• Must have a minimum two years of related work experience in the addition recovery environment or lived experience of substance use disorders and/or behavioral health conditions.
• Must have excellent communication and good working knowledge of computers, excellent organizational skills and the ability to excel at details, multi-tasking and working under pressure.
• Cultural Competency Qualifications: Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
• Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy.
• Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Responsibilities

• Conduct screening and intake interviews to determine consumer eligibility for services
• Provide trauma-informed, recovery-oriented, person-centered care based on the unique needs of consumer
• Explore treatment recovery options with the consumer, clarify goals and strategies, provide education and resources, and assist consumers in accessing treatment and community supports
• Participate as an active care team member, work with the care team to establish treatment goals as part of the comprehensive care plan for the consumer, and support the consumer in accessing those services
• Provide temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources
• Provide RSN services to the consumer seven days per week, directly or on an on-call basis, including outside of business hours via telephonic coverage
• Provide services on a mobile basis to consumers in any setting that is safe for the consumer and staff
• Maintain professional relationships and connections with community resources and partners
• Engage and build rapport with consumer, assist with referrals and coordination to services and resources including but not limited to primary care, mental health treatment, addiction treatment, recovery support, employment specialists, housing specialists, DTA and other social supports
• Remain knowledgeable about the substance use disorder service system. Link the consumer to treatment and recovery resources including but not limited to Acute Treatment Services, residential treatment, nutritional counseling, support groups, medicated assisted treatment and Narcan education
• Helps peers to manage crises and strives to create safe spaces when meeting with peers
• Values communication and follows laws and rules concerning confidentiality, 42-CFR and respects others’ rights for privacy
• Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
• Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities

Benefits

• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level