Recovery Support Coordinator

Groups Recover Together, Inc.•Martinsville, VA

5d•$43,000 - $46,000

About The Position

Groups is an outpatient provider specializing in substance use disorder treatment, serving underserved communities affected by the opioid crisis. Its evidence-based model combines medication, group therapy, and personalized support delivered online and in person. The Recovery Support Coordinator is a member of the care team who provides recovery support services and coordinates care across clinical, social, and community settings. The coordinator supports a defined panel of 160–180 members with health-related social needs, treatment engagement, care coordination, and wellness throughout recovery. The role reports to the Recovery Operations Supervisor and receives clinical supervision from local clinical leadership. The position includes member support and outreach, coordination with multidisciplinary teams, connections to healthcare and community resources, documentation, and day-to-day operational support. Services may be delivered in person, virtually, or by phone according to member and regional needs.

Requirements

High school diploma required.
At least two years of experience in case management, care coordination, peer support, or a related field is preferred.
Experience working with individuals with substance use or mental health challenges is preferred.
Experience using electronic health records.
Strong interpersonal and communication skills, including the ability to build trust and motivate members in recovery.
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.
Ability to identify and navigate appropriate community resources and support systems.
Strong organization, time management, and problem-solving skills, including the ability to handle multiple priorities.
Ability to maintain confidentiality, professional boundaries, and high ethical standards.
Proficiency with G-Suite, email, electronic medical records, and other digital tools.
Adaptability and strong problem-solving skills in a team-based environment.
Commitment to Groups’ mission and values, including member-centered care and recovery support.
Ability to work evenings or flexible hours as needed.
Meet state-specific background screening and pre-employment requirements, which may include fingerprinting, drug testing, CPR/First Aid, or health screening.
Reliable internet access with at least 50 Mbps download and 10 Mbps upload speeds, and strong WiFi, if working remotely.
Valid driver’s license and access to a vehicle if the role includes community travel.

Nice To Haves

Associate’s degree in Social Services, Human Services, Psychology, or a related field.
In Virginia or Tennessee, a bachelor’s degree in a related field may be required.
In Maine, an associate’s degree with one year of experience, or MHRT/C or Community Health Worker certification, may meet additional state-specific requirements.
Peer Support Specialist or Peer Recovery Coach certification may be preferred or required in select programs or states, if applicable.

Responsibilities

Collaborate with counselors, prescribers, and other care team members to provide high-quality, member-centered care, including participating in interdisciplinary case conferences.
Build trusted relationships with members using empathy, motivational interviewing, and lived experience where applicable.
Help members identify personal and treatment-related goals and provide coaching, coping-skill support, and engagement in recovery activities.
Conduct intensive outreach to support members who are disengaged from treatment in reengaging with services.
Introduce new members to the Groups care model and support their transition to care through outreach and engagement.
Provide in-person, virtual, and telephonic support based on member and regional needs.
Manage a shared caseload with the care team to coordinate services and remove barriers to care.
Support completion of care pathways for members in special populations, including those at high risk of disengagement or poor outcomes.
Connect members to healthcare, behavioral health, social service, and community-based resources, and follow up to confirm needs are met.
Help members navigate insurance, pharmacy, housing, and transportation systems and advocate for their needs.
Manage referrals, releases of information, and other documentation to support transitions of care.
Promote recovery-positive language, reduce stigma, foster inclusion in community networks, and develop expertise in local resources and recovery networks.
Provide customer service to members, visitors, and community partners.
Maintain accurate, timely, and compliant documentation in the electronic health record.
Support daily operations, including group facilitation logistics, scheduling assistance, office maintenance, and safety standards.
Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to inquiries through phone, SMS, email, chat, and other channels.
Participate in weekly interdisciplinary team meetings and continuing education as required.
Engage in community outreach and education as necessary.
Perform other duties as assigned.