Recovery Support Coordinator

Groups Recover Together, Inc.•Dunbar, WV

About The Position

Groups is an outpatient provider specializing in substance use disorder treatment, serving underserved communities affected by the opioid crisis. Its evidence-based care combines medication, group therapy, and personalized support delivered online and in person. The Recovery Support Coordinator is a member of the care team who provides recovery support and coordinates care across clinical, social, and community settings. The role supports a defined panel of 160–180 members with Health-Related Social Needs, treatment engagement, care coordination, and wellness throughout recovery. The position reports to the Recovery Operations Supervisor and receives clinical supervision from local clinical leadership. Compensation is $44,000 annually. The schedule is four 10-hour shifts per week, with evening shifts extending until 8:00–9:00 PM.

Requirements

High school diploma required.
Meet any applicable state-specific minimum education requirements, which may include a related bachelor's degree in Virginia or Tennessee, or an associate's degree with one year of experience, MHRT/C certification, or Community Health Worker certification in Maine.
Ability to build trust and motivate members in recovery through strong interpersonal and communication skills.
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.
Ability to identify, navigate, and connect members with appropriate community resources and support systems.
Strong organizational, time-management, and problem-solving skills, including the ability to manage multiple priorities.
Ability to maintain confidentiality, professional boundaries, and ethical standards.
Proficiency with G-Suite, email, electronic medical records, and other digital tools.
Adaptability and problem-solving ability in a team-based environment.
Commitment to Groups' mission and values, including member-centered care and recovery support.
Ability to work evenings or flexible hours as needed.
Experience using electronic health records.
Reliable internet access of 50 Mbps download and 10 Mbps upload, and strong Wi-Fi if working remotely.
Meet state-specific background screening and pre-employment requirements, which may include fingerprinting, drug testing, CPR/First Aid, or health screening.
Valid driver's license and access to a vehicle if the role includes community travel.

Nice To Haves

Associate's degree in Social Services, Human Services, Psychology, or a related field.
At least two years of experience in case management, care coordination, peer support, or a related field.
Experience working with individuals with substance use or mental health challenges.
Peer Support Specialist or Peer Recovery Coach certification, which may be preferred or required in select programs or states.

Responsibilities

Collaborate with counselors, prescribers, and cross-functional care team members to provide high-quality, member-centered care and participate in interdisciplinary case conferences.
Build trusted relationships with members using empathy, motivational interviewing, and lived experience where applicable.
Help members identify personal and treatment-related goals through individual coaching, coping-skill support, and engagement in recovery activities.
Use intensive outreach to support members who are disengaged in reengaging with treatment.
Introduce new members to the Groups care model and support their transition to care through outreach and engagement.
Provide in-person, virtual, and telephone support based on member and regional needs.
Maintain a shared caseload and coordinate service delivery with the care team to remove barriers to care.
Support completion of care pathways for special populations, including members at high risk of disengagement or poor outcomes.
Connect members to healthcare, behavioral health, social services, and community resources, and follow up to confirm needs are met.
Help members navigate insurance, pharmacy, housing, and transportation systems and advocate for their needs.
Manage referrals, releases of information, and other documentation to facilitate care transitions.
Act as a community connector and advocate, promoting recovery-positive language, reducing stigma, fostering inclusion, and developing expertise in local resources and recovery networks.
Provide customer service to members, visitors, and community partners.
Maintain accurate, timely, and compliant documentation in the electronic health record.
Support daily operations, including group facilitation logistics, scheduling, office maintenance, and safety standards.
Assist clinicians, providers, and members with treatment-related tasks, including prescription management and coordination, toxicology submissions, appointment scheduling, and inquiries received through phone, SMS, email, chat, and other channels.
Participate in weekly interdisciplinary team meetings and required continuing education.
Engage in community outreach and education as needed.
Perform other duties as assigned.